Customer Service Representative – Czech & English

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 16,000; Full time

Job summary

A leading customer service provider in Lisbon is seeking customer support representatives to assist clients on a global e-commerce platform. Candidates must be fluent in both Czech and English, showcasing strong communication and customer service skills. The role involves handling inquiries through various channels and ensuring high levels of customer satisfaction. Rotational shifts are required, offering flexibility to adapt to changing schedules.

Qualifications

• Fluency in Czech and English is essential for this role.
• Strong communication and customer service skills are required.
• Empathy and a problem-solving mindset will enhance customer interactions.
• Understanding of e-commerce platforms.
• Ability to work in rotational shifts.

Responsibilities

• Provide customer support for a global e-commerce platform.
• Handle customer inquiries via chat, email, or phone.
• Deliver excellent service and maintain high customer satisfaction.
• Manage high contact volumes during promotional seasons.
• Manage high contact volumes during promotional seasons.

Skills

Fluency in Czech

Fluency in English

Strong communication skills

Customer service skills

Empathy

Problem-solving mindset

Job description

Location: Lisbon
Work Model: On-Site

Schedule

• Monday to Sunday (rotational shifts)

• 08:00 – 17:00 or 09:00 – 18:00

• 2 rotational days off

• Future schedule may change to 24/7 shifts

Responsibilities

• Provide customer support for a global e-commerce platform

• Handle customer inquiries via chat, email, or phone

• Deliver excellent service and maintain high customer satisfaction

• Follow platform policies and procedures

• Manage high contact volumes during promotional seasons

Requirements

• Fluency in Czech and English

• Strong communication and customer service skills

• Empathy and problem-solving mindset

• Understanding of e-commerce platforms

• Ability to work in rotational shifts