English-Speaking Customer Expert - Social Media

Cross Border Talents; Odivelas; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

Health & Dental insurance

Monthly meal allowance

Holiday & Christmas bonuses

Public holidays pay

Job summary

A leading digital advertising firm is seeking a Customer Expert to support small and medium-sized businesses using a premier online platform. Join a supportive team in Lisbon, where you will be the main advisor for SMBs. Responsibilities include customer support through various channels and driving customer satisfaction. Ideal candidates will be fluent in English and possess strong communication skills. This on-site role offers a competitive salary and several perks.

Qualifications

• Must be a natural communicator with patience and problem-solving skills.
• Holder of an EU passport or valid Portuguese residence card.
• Eager to learn and master new tools and platforms.
• Independent, resourceful and a great team player.
• Resilient and adaptable in a dynamic environment.
• Eager to learn and master new tools and platforms.

Responsibilities

• Be the go-to advisor for SMBs using digital advertising solutions.
• Support customers before and after their purchases through chat, email, and phone.
• Help clients unlock the full potential of self-service advertising tools.
• Share product knowledge to drive CSAT and customer satisfaction.
• Handle sensitive situations with professionalism and care.
• Champion a customer-first mindset in every interaction.

Skills

Fluent English (C1 and higher)

Empathy

Problem-solving skills

Team player

Adaptable

Learning mindset

EU passport/Portuguese residence

Job description

Overview

Are you driven by delivering outstanding customer experiences? Fascinated by the ever-evolving world of online marketing? If so, we have the perfect opportunity for you!

We’re on the lookout for a Customer Expert to support small and medium-sized businesses (SMBs) using one of the world’s leading digital advertising platforms. Join a vibrant team in Lisbon where your insights will help businesses grow and your skills will thrive.

Responsibilities

• Be the go-to advisor for SMBs using digital advertising solutions


• Support customers before and after their purchases through chat, email, and phone


• Help clients unlock the full potential of self-service advertising tools


• Share expert product knowledge to drive customer satisfaction (CSAT)


• Handle sensitive situations with professionalism and care


• Champion a customer-first mindset in every interaction

What Were Looking For

• Fluent English (C1 and higher) both spoken and written


• Already living in Lisbon; this is an on-site role, no relocation support is available


• A natural communicator with empathy, patience, and problem-solving skills


• Independent and resourceful, but also a great team player


• Resilient and quick to adapt in a dynamic environment


• Eager to learn and master new tools and platforms


• Holder of an EU passport or valid Portuguese residence card in a ready form

Work Location: On-site in Lisbon (modern office near Entrecampos)

Schedule: 40 hours/week 8-hour shifts + 1-hour break, rotational between 06.00 and 00.00 (weekends & holidays included)

Time Off: 22 vacation days per year + compensation for public holidays worked

Are you ready to elevate your career and make an impact in the digital advertising space?

Apply today by sending your updated CV in English and become part of a dynamic international team in beautiful Lisbon!

Salary & Perks

• Competitive salary package


• Extra payment for working public holidays, Sundays and late hours


• Monthly meal allowance: approx. 154 (net, meal card)


• Health & Dental insurance (available once youve signed your contract and obtained a Portuguese NIF & Social Security number)


• Holiday & Christmas bonuses paid monthly


• Path to permanence: Eligible for a permanent contract after 2 years