Portuguese, English-speaking Customer Service

Cross Border Talents; Lisboa; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Food allowance

Attendance bonus

Zusammenfassung

Cross Border Talents in Lisbon, Portugal is hiring a Customer Service professional to support clients' needs on-site. The role involves engaging with customers in Portuguese and English, delivering a high level of service and contributing to paid campaign efforts within an Advertising Technology environment.

The ideal candidate has fluent PT and EN, experience with digital marketing and social media tools, and a background in contact centers.

Qualifikationen

• Fluent in Portuguese and English.
• Experience in paid campaign management.
• Experience in Digital Marketing.
• Experience in a Contact Centre or Service program for an Advertising Technology company.
• Fluency in social media product usage and a basic understanding of digital advertising.
• Strong customer service-oriented skills.
• Availability to work rotational shifts.

Kenntnisse

Portuguese

English

Customer service

Digital marketing

Social media knowledge

Jobbeschreibung

About the location

Lisbon, Portugal is a vibrant capital city known for its rich history, culture, and pleasant climate, offering a high quality of life.

About the position

Join our client as a Customer Service professional, where you will be instrumental in supporting clients with their needs. This on-site role in Lisbon, Portugal, involves engaging with customers in Portuguese and English, ensuring a high level of service.

Additional information

• Welcome Bonus: €1,000 – paid in 12 monthly instalments (1/12 per month) during the first year.
• Quarter Bonus: Food Allowance / 7.63€ per working day.
• Attendance Bonus: 40€ per 11 months.
• Working Hours & Schedule: Hours: 10:00 to 19:00 (Lisbon time)
• Schedule: Initial schedule: Monday to Sunday, 07:00 to 19:00, with two shifts (07:00 – 16:00 / 10:00 – 19:00). Future schedule (TBC): 24/7, Monday to Sunday with rotational shifts and 2 rotational days off.

Requirements

• Fluent in Portuguese and English.
• Previous experience in paid campaign management.
• Experience in Digital Marketing.
• Experience in a Contact Centre or Service program for an Advertising Technology company.
• Fluency in social media product usage and a basic understanding of digital advertising.
• Strong customer service-oriented skills.
• Availability to work rotational shifts.