French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Cross Border Talents; Oeiras; Presencial; EUR 27 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A leading recruitment firm in Lisbon is looking for a French E-Commerce Customer Support Specialist. You'll manage customer interactions via digital channels, ensuring a positive experience on a global e-commerce platform. Fluency in French and a passion for outstanding service are essential. The role offers competitive salary, performance bonuses, and various perks to support your professional growth.

Qualificações

• 0-1 year of experience in customer support.
• Eagerness to learn and grow.

Responsabilidades

• Communicate with customers in a professional, friendly manner through digital channels only.
• Handle requests from buyers, sellers, and content creators.
• Assist users with platform features such as cancellations and returns.
• Collaborate with internal teams to deliver timely, accurate resolutions.
• Meet quality standards and response time targets consistently.

Conhecimentos

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Formação académica

EU Citizenship or Portuguese Residency Card

Descrição da oferta de emprego

French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

Join a fast-paced, team-oriented environment where empathy and precision come together in every interaction. If you’re proactive, detail-driven, and passionate about delivering outstanding service, this non-call‑based support role offers the perfect platform to excel.

About the job French E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus

As an E-Commerce Customer Support Specialist, you will be a key connection point for users of a major global e-commerce platform. Your role will focus on ensuring a seamless and positive experience by managing customer interactions and resolving a variety of requests.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner through digital channels only

Handle requests from buyers, sellers, and content creators, including order tracking, refunds, and platform navigation

Assist users with platform features such as cancellations, returns, and account changes

Collaborate with internal teams to deliver timely, accurate resolutions

Escalate complex or sensitive issues following established procedures

Meet quality standards and response time targets consistently

Provide clear, solution-oriented guidance to improve the customer journey

Stay informed about platform policy updates, new features, and best practices in e‑commerce

Requirements:

• Fluent inFrench (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress‑free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!