Customer Service Consultant (French) – Digital Banking

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service Consultant (French) to join our digital banking team in Porto, Portugal. You will handle incoming French inquiries, provide account support, and guide users through digital banking features with accuracy and empathy.

The role is full-time and requires strong French language skills (C1), digital literacy, and a calm, detail-oriented approach to transactions and customer interactions.

Qualifications

• Must be fluent in French (C1).
• Strong digital literacy and comfort navigating online banking tools.
• Maintain composure and professionalism when handling inquiries.
• Diligent, detail-oriented approach to transactions and customer data.

Responsibilities

• Handle incoming French customer inquiries.
• Provide account support for digital banking users.
• Guide customers through digital banking features and transactions.

Skills

French (C1)

Digital literacy

Calm under pressure

Attention to detail

Job description

Title: Customer Service Consultant (French) – Digital Banking
Location: Porto, Portugal

Bring your language skills and attention to detail to a fast-growing financial tech environment. We are hiring full-time consultants to manage incoming French customer inquiries.

Core Tasks: Account support, digital banking guidance, and transaction assistance.
Key Competencies: C1 French, digital literacy, calm demeanor under pressure, and precise attention to detail.