Customer Service Assistant

CMA CGM; Matosinhos; On-site; EUR 18,000 - 24,000; Full time

Job summary

CMA CGM in Porto, Portugal, is seeking a proactive Customer Service Assistant to support and coordinate delivery activities, working closely with our Shared Service Center, internal teams, agencies and customers. You will contribute to optimizing customer service and ensuring a high-quality CX.

This role provides exposure to an international logistics environment and opportunities to grow within CMA CGM Group, a global leader in shipping and logistics.

Qualifications

• Customer-focused and able to work in a team.
• Strong problem-solving skills and attention to detail.
• Excellent communication in English and fluent Portuguese.

Responsibilities

• Assist with cargo release activities (on-carriage and empty returns).
• Support pre-invoicing controls and invoicing processes.
• Prepare and send Notices of Arrival (NOA).
• Follow up on idle situations and escalations.
• Promote relevant CMA CGM products and services.
• Support system updates and coordination with involved teams.
• Provide guidelines and support to the customer service team.
• Support KPI monitoring and CX objectives.
• Participate in process optimization and digital transformation initiatives.

Skills

Customer focus

Teamwork

Problem-solving

Attention to detail

Communication (English & Portuguese)

Job description

CMA CGM

Permanent contract

Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION:

As part of our Rise in Motion program, we are looking for talented professionals eager to

develop their careers in the shipping and logistics industry.

We are looking for a proactive and friendly customer service assistant who is committed to provide exceptional service to our customers.

You will support and coordinate customer delivery activities, working closely with our Shared Service Center, internal teams, agencies and customers. Your contribution will help optimize customer service and promote an excellent Customer Experience (CX).

What You Will do?

• Assist with cargo release activities (on‑carriage & empty returns)
• Support pre‑invoicing controls and invoicing processes
• Prepare and send Notices of Arrival (NOA)
• Follow up on idle situations and escalations
• Participate in the promotion of relevant products and services
• Support system updates and coordination with involved teams
• Provide guidelines and support to the customer service team (processes, disputes, customer profiles, etc.)
• Support KPI monitoring and contribute to achieving Customer Experience (CX) objectives
• Participate in process optimization projects and digital transformation initiatives

Who We’re Looking For:

• Customer focus and teamwork mindset
• Strong problem-solving and troubleshooting skills
• Attention to detail and strong organizational skills
• Good communication skills in English and fluent Portuguese
• Comfortable with IT tools and software applications
• Motivation to learn and grow in a dynamic, international environment

WHAT WE OFFER:

• The opportunity to join a dynamic and growing market in Portugal, where shipping

and logistics are evolving rapidly.

• Be part of a high-performing, collaborative team committed to achieving results

together.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.