Customer Service Support

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Health insurance

28 days annual leave? (see note)

Job summary

Cross Border Talents in Lisbon, Portugal is seeking motivated Customer Service Experts to join an international support team. You will assist business mobility users via phone and email, provide practical solutions, and help maintain high customer service standards.

The role includes a 40-hour week, Monday–Friday, with a 5-day intensive training program (8 hours daily) leading to a fixed-term contract and potential permanency. Health insurance and other benefits are offered.

Qualifications

• Strong customer service and communication skills.
• Excellent listening and problem-solving abilities.
• Professional and helpful attitude.
• Clear phone and email communication.
• Comfortable with computer systems and learning new software.
• Able to work independently and as part of a team.
• Adaptable to a dynamic, digital environment.
• Proactive attitude with drive to improve processes.

Responsibilities

• Assist business mobility users with operational questions regarding vehicle-related products and services.
• Handle incoming customer calls and provide support regarding vehicle maintenance, repairs, and related topics.
• Process and respond to incoming customer emails.
• Make outbound calls to organize and confirm appointments.
• Identify recurring questions and potential process gaps.
• Suggest improvements to processes and customer support procedures.
• Maintain high standards of service quality and customer satisfaction.
• Work collaboratively with colleagues to provide efficient solutions.
• Complete a 5-day training program (8 hours per day).
• Successful training leads to a fixed-term employment contract.

Skills

Customer service

Communication

Active listening

Problem solving

Phone & email support

Independence

Team player

Digital tools

Adaptability

Proactive mindset

Job description

We are looking for motivated and customer-focused Customer Service Experts to join an international customer support team in Lisbon.

In this role, you will assist business mobility users with operational questions related to vehicle services and leasing. You will communicate with customers by phone and email, provide practical solutions, and help ensure a consistently high level of customer service.

If you are curious, solution-oriented, comfortable working in a digital environment, and enjoy helping people, this could be an excellent opportunity for you.

Your Responsibilities

• Assist business mobility users with operational questions regarding vehicle-related products and services.

• Handle incoming customer calls and provide support regarding:

  • Vehicle maintenance and repairs
  • Bodywork and glass repair appointments
  • Fuel cards
  • Vehicle documentation
  • General vehicle usage inquiries

• Process and respond to incoming customer emails.

• Make outbound calls to organize and confirm appointments.

• Identify recurring customer questions and potential process gaps.

• Suggest improvements to processes and customer support procedures.

• Maintain high standards of service quality and customer satisfaction.

• Work collaboratively with colleagues to provide efficient and effective customer solutions.

What We're Looking For

• Strong customer service and communication skills.

• Excellent listening and problem-solving abilities.

• A professional and helpful attitude.

• Ability to communicate clearly by phone and email.

• Comfortable working with computer systems and learning new software.

• Ability to work independently while also being a strong team player.

• Adaptability and willingness to work in a dynamic, digital environment.

• A proactive mindset and interest in continuously improving processes.

Training

All successful candidates will complete an intensive 5-day training program, with 8 hours of training per day.

The training includes:

• Introduction and integration into the customer service team.

• Training on internal computer systems and software.

• Comprehensive training on products and services.

• Customer management training for telephone and email interactions.

• Practical, on-the-job training.

• Independent application of the knowledge acquired during training.

Successful completion of the training will lead to the signing of the employment contract.

Working Conditions & Benefits

• 40 hours per week.

• Monday to Friday schedule.

• Daily working time of 8 hours plus a lunch break.

• 22 days of annual leave in accordance with Portuguese law.

• Portuguese public holidays apply.

• Health insurance from the first day of employment.

• Holiday and Christmas allowances in accordance with the employment conditions.

• Meal allowance.

• Potential performance/productivity bonus, subject to applicable project goals.

• Accommodation support may be available under applicable conditions.

• Modern workplace facilities, including lounge areas, meeting rooms, workspaces, balcony areas, and cafeteria facilities.

Contract Information

• Candidates may be required to sign a selection agreement during the final stage of recruitment.
• Successful candidates will initially be offered a fixed-term employment contract with a foreseeable duration of 12 months.
• Continued employment beyond two years may transition to a permanent employment relationship, subject to applicable conditions.

Location

The position is based in Lisbon, Portugal, at a modern office facility with convenient access to public transportation.

Who Will Succeed in This Role?

You will thrive in this position if you enjoy helping customers, solving practical problems, and working as part of an international team. A curious mindset, adaptability, attention to detail, and commitment to delivering excellent service are key to success.