Customer Service Assistant

CMA CGM; Porto; On-site; EUR 12,000 - 18,000; Full time

Job summary

CMA CGM Porto is seeking a proactive customer service assistant as part of the Rise in Motion program to support delivery activities and coordinate with our Shared Service Center, internal teams, agencies and customers. You will help optimize CX and ensure smooth customer interactions in an international setting.

The role emphasizes attention to detail, problem solving, and strong communication in English and Portuguese, with a focus on continuous learning in a dynamic logistics environment.

Qualifications

• Customer focus and teamwork mindset.
• Strong problem-solving and troubleshooting skills.
• Attention to detail and strong organizational skills.
• Good communication skills in English and fluent Portuguese.
• Comfortable with IT tools and software applications.
• Motivation to learn and grow in a dynamic, international environment.

Responsibilities

• Support local customs declaration processes.
• Assist with cargo release activities (on‑carriage & empty returns).
• Support pre‑invoicing controls and invoicing processes.
• Prepare and send Notices of Arrival (NOA).
• Follow up on idle situations and escalations.
• Participate in the promotion of relevant products and services.
• Support system updates and coordination with involved teams.
• Provide guidelines and support to the customer service team (processes, disputes, customer profiles, etc.).
• Support KPI monitoring and contribute to achieving Customer Experience (CX) objectives.
• Participate in process optimization projects and digital transformation initiatives.

Skills

Customer focus

Teamwork

Problem solving

Attention to detail

Communication in English

Communication in Portuguese

IT tools

Learning mindset

Job description

Job description:

MISSION:

As part of our Rise in Motion program, we are looking for talented professionals eager to develop their careers in the shipping and logistics industry.

We are looking for a proactive and friendly customer service assistant who is committed to provide exceptional service to our customers.

You will support and coordinate customer delivery activities, working closely with our Shared Service Center, internal teams, agencies and customers. Your contribution will help optimize customer service and promote an excellent Customer Experience (CX).

What You Will do?

• Support local customs declaration processes
• Assist with cargo release activities (on‑carriage & empty returns)
• Support pre‑invoicing controls and invoicing processes
• Prepare and send Notices of Arrival (NOA)
• Follow up on idle situations and escalations
• Participate in the promotion of relevant products and services
• Support system updates and coordination with involved teams
• Provide guidelines and support to the customer service team (processes, disputes, customer profiles, etc.)
• Support KPI monitoring and contribute to achieving Customer Experience (CX) objectives
• Participate in process optimization projects and digital transformation initiatives

Who We’re Looking For:

• Customer focus and teamwork mindset
• Strong problem-solving and troubleshooting skills
• Attention to detail and strong organizational skills
• Good communication skills in English andfluent Portuguese
• Comfortable with IT tools and software applications
• Motivation to learn and grow in a dynamic, international environment

WHAT WE OFFER:

• The opportunity to join a dynamic and growing market in Portugal, where shipping

and logistics are evolving rapidly.

• Be part of a high-performing, collaborative team committed to achieving results

together.