Polish & English Customer Advisor - Porto

Cross Border Talents

Porto

On-site

EUR 18,000 - 23,000

Full time

2 days ago

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Benefits offered by this job

Paid training and onboarding

Supportive team leader and qualityguid

Career development paths

Multicultural working environment

Job summary

Cross Border Talents seeks multilingual customer service representatives in Porto, Portugal. The role handles inbound and outbound customer contacts, resolving questions with care and accuracy, using Polish and English daily.

You will interact via phone, email and chat within a fast-paced, supportive team environment. The position emphasizes professional communication, reliability, and the ability to stay calm while managing multiple systems.

Qualifications

Polish and English language fluency is essential.
Excellent written and spoken command of the languages listed in this advert.
Professional, friendly and patient communication style.
Comfort working with computers and several systems at the same time.
Reliability, attention to detail and a team-first attitude.
Ability to stay calm and focused in fast-paced environments.

Responsibilities

Answer customer questions by phone, email and chat in a friendly, professional tone.
Resolve requests accurately using the tools and knowledge base provided.
Record every interaction clearly in the case management system.
Meet quality, productivity and customer satisfaction goals.
Escalate complex cases to the correct team following the defined process.