Customer Service Advisor (French & English Speaking)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a bilingual Customer Service Advisor based in Lisbon, Portugal. The role requires fluency in French and English and on-site work in a fast-paced international team.

You will handle incoming calls and messages, resolving user issues with care and speed. Key responsibilities include supporting customers via omnichannel communication in French and English, troubleshooting problems, and maintaining accurate records of client interactions.

Qualifications

• C1 proficiency in French.

Responsibilities

• Support customers via omnichannel communication (French & English).
• Troubleshoot problems and deliver a memorable customer experience.
• Maintain clear and accurate records of client interactions.

Skills

French

English

Job description

Job Title: Customer Service Advisor (French & English Speaking)
Location: Lisbon, Portugal (On-site)
Employment Type: Full-time (Rotating Shifts)Job Description:
We are looking for a bilingual Customer Service Advisor fluent in both French and English to join a fast-paced international team in Lisbon. You will handle incoming calls and messages, resolving user issues with care and speed.

Key Responsibilities:

• Support customers via omnichannel communication (French & English).
• Troubleshoot problems and deliver a memorable customer experience.
• Maintain clear and accurate records of client interactions.

Requirements:

• C1 proficiency in French AND C1 proficiency in English.
• Availability to work on-site in Lisbon on rotating shifts.
• Calm, helpful approach with excellent communication skills.