Customer Service Advisor

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a bilingual Customer Service Advisor fluent in French and English to join our fast-paced international team. The role is on-site with rotating shifts, and you will handle incoming calls and messages, resolving user issues with care and speed.

Ideal candidates have C1 proficiency in both French and English, excellent communication skills, and a calm, helpful demeanor to deliver memorable service while maintaining accurate records of client interactions.

Qualifications

• C1 proficiency in French and English.
• Calm, helpful approach with excellent communication skills.
• On-site in Lisbon with rotating shifts.

Responsibilities

• Handle inbound calls and messages in French and English.
• Troubleshoot customer issues with care and speed.
• Maintain clear, accurate records of client interactions.

Skills

French

English

Customer service

Job description

Job Title: Customer Service Advisor (French & English Speaking)
Location: Lisbon, Portugal (On-site)
Employment Type: Full-time (Rotating Shifts)Job Description:
We are looking for a bilingual Customer Service Advisor fluent in both French and English to join a fast-paced international team in Lisbon. You will handle incoming calls and messages, resolving user issues with care and speed.

Key Responsibilities:

• Support customers via omnichannel communication (French & English).
• Troubleshoot problems and deliver a memorable customer experience.
• Maintain clear and accurate records of client interactions.

Requirements:

• C1 proficiency in French AND C1 proficiency in English.
• Availability to work on-site in Lisbon on rotating shifts.
• Calm, helpful approach with excellent communication skills.