Customer Service Advisor | eHealth Project | Porto - FRENCH

Armatis; Porto; On-site; EUR 11,000 - 14,000; Full time

Benefits offered by this job

Paid training

Attendance bonus

Performance bonus

Meal allowance

Corporate benefits

Job summary

Armatis in Porto, Portugal, is hiring French-speaking Customer Service Advisors to help users of a leading European healthcare platform. You will respond to inquiries by phone and email, guiding users and resolving issues to ensure a high-quality experience.

The role offers initial paid training, structured hours between 07:00 and 17:00 on weekdays, an base salary of €953, plus attendance and performance bonuses, and a daily meal allowance. This is a fixed-term contract starting 2026-11-23.

Qualifications

• French level C1/C2 required.
• Strong communication skills.
• Customer-oriented mindset.
• Good problem-solving abilities.
• Comfortable using digital tools and applications.

Responsibilities

• Support users via phone and email.
• Assist customers with platform-related questions and requests.
• Identify customer needs and provide appropriate solutions.
• Follow up on customer cases and maintain accurate records.
• Deliver a positive and professional customer experience.

Skills

French C1/C2

Strong communication skills

Customer-oriented mindset

Problem-solving abilities

Digital tools & applications

Job description

Are you looking for a customer-focused role within an innovative and meaningful industry?

We are currently recruiting French-speaking Customer Service Advisors to join an eHealth project supporting users of one of Europe's leading healthcare platforms.

In this role, you will assist users over the phone and via email, providing guidance, resolving queries and ensuring a high-quality customer experience.

Main Responsibilities

• Support users via phone and email.

• Assist customers with platform-related questions and requests.

• Identify customer needs and provide appropriate solutions.

• Follow up on customer cases and maintain accurate records.

• Deliver a positive and professional customer experience.

What We Offer

• Paid initial training;

• Working hours between 07:00 and 17:00, Monday to Friday (potential Saturday shifts in the future, depending on business needs);

• Base salary: €953;

• Attendance bonus: €25;

• Performance bonus up to €100;

• Meal allowance: €6 per working day;

Location: Porto, Portugal

Requirements

• French level C1/C2.

• Strong communication skills.

• Customer-oriented mindset.

• Good problem-solving abilities.

• Comfortable using digital tools and applications.

• Data d'entrée / Start date: 2026-11-23
• Type de contrat: Contrat à durée déterminée sans date de fin (PORTUGAL)
• Date de prise de poste : 2026-11-23
• Poste: CHARGE-E DE CLIENTELE
• Avantages : Corporate benefits