French-Speaking Customer Care Consultant

Lingonova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Attendance bonus

Meal allowance

Paid training

Career progression

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, and process requests in a fast-growing project. The role is on-site initially with 40 hours per week, and potential remote work after performance targets are met.

Responsibilities include handling calls, back-office processing, and providing solutions while maintaining excellent customer experience.

Qualifications

• French language at C1/C2 level mandatory.
• Good IT knowledge (theory and practice).
• Excellent interpersonal and communication skills.
• Customer-oriented mindset and focus on results.
• Proactive attitude with ability to propose solutions.
• Full-time availability: 40 hours/week with rotating shifts.
• On-site work in Porto, Portugal.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process.
• Identify customer needs and propose solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and customer experience.
• Use various IT applications and tools.

Skills

French language

Customer service

Communication skills

Proactive attitude

Job description

About the Role

Join a fast-growing customer service project as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage
• Ability to work on-site in Porto, Portugal

Work Schedule & Location

• On‑site in a modern, centrally located office in Porto, next to Trindade Metro Station
• Variable and rotating shifts, 40 hours per week (8 hours per day)
• After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets

What We Offer

• Salary from €953 up to €1,120 gross/month, depending on experience
• Guaranteed productivity bonus of €100/month for the first 6 months
• Attendance bonus and meal allowance
• Employment contract from day one, including paid initial training
• Real opportunities for career progression
• Integration into a dynamic and welcoming team
• Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)