Customer Service

Wise Insight; Porto; In loco; EUR 10.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Descrizione del lavoro

Wise Insight in Porto requires a bilingual support specialist to assist customers with diabetes devices and accessories. You will handle orders, renewals and multichannel inquiries while ensuring regulatory compliance.

Strong communication and empathy are essential as you liaise with patients across markets. Proactive problem solving and excellent listening are key, with experience in healthcare or technical support considered a plus.

Competenze

• Fluency in Italian (C1/C2) and English (C1/C2).
• Strong customer service orientation with excellent communication skills.
• Ability to support more than one market simultaneously.
• Good temper to handle disputes and emergencies.
• Problem solving, prioritization and organizational skills.
• Active listening and empathy to resolve client issues.

Mansioni

• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
• Manage order intake and renewals in line with company guidelines.
• Assist customers with product usage and ordering via calls, email, chat, and SMS.
• Document all customer contacts in English accurately.
• Follow scripts to ensure regulatory and safety standards.

Conoscenze

Italian

English

Customer service

Multichannel support

Strumenti

CRM software

Descrizione del lavoro

Key Information

• Work Model: On-site
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off
• Gross Salary: 1,000 EUR gross per 14 months
• Relocation: Relocation support from outside Portugalprovided

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories
• Manage order intake and renewals in compliance with company guidelines
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS)
• Accurately document all customer contacts in English
• Apply active listening and empathy to handle sensitive patients and situations
• Follow defined procedures and scripts to ensure regulatory and safety standards

Requirements

• Fluency in Italian (C1/C2) and English (C1/C2)
• Strong customer service orientation with excellent communication skills
• Ability to support more than one market simultaneously
• Good temper to handle disputes and emergencies
• Possess problem-solving, prioritization, and organizational skills
• Active listening and empathy to resolve client issues
• Background in healthcare, diabetes devices, or technical support is an added advantage
• Available to work on-site in Porto, Portugal