Customer Service

CB Talents; Cascais; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

CB Talents is seeking a Customer Service professional for an on-site role in Lisbon, Portugal. You will support customers using fluent Dutch and English to ensure high satisfaction and smooth service delivery.

You will handle inquiries across phone, chat, email, and social media, explain features clearly, and maintain positive interactions while balancing multiple conversations. Experience with CRM systems or ticketing tools is a plus.

Qualificações

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions across phone, chat, email and social media.

Responsabilidades

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email and social media.
• Maintain high customer satisfaction through effective and professional communication.

Conhecimentos

Dutch language

English language

Verbal and written communication

Multitasking across channels

Ferramentas

CRM systems

Ticketing tools

Chat platforms

Descrição da oferta de emprego

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, you will provide essential support to customers, utilizing your Dutch and English language skills to ensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.