Customer Relationship Management Manager

Tata Consultancy Services; Viseu; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Career development opportunities

Learning platforms and certifications

BYB referral programme

Team events and well-being initiatives

Diversity and inclusion initiatives

Job summary

Tata Consultancy Services (TCS) is seeking an experienced Salesforce leader to drive delivery across Sales, Service, Experience, and Commerce Clouds. You will guide a multidisciplinary team, oversee architecture and integrations, and partner with PMs to manage scope, risks and resources.

The role emphasizes technical leadership, stakeholder management, and hands-on expertise in Apex, LWC, Flow, APIs, and MuleSoft, with opportunities for pre-sales support and career growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Salesforce experience with hands-on configuration and development.
• 3 years in technical leadership or team management roles.
• Delivery experience across Sales Cloud, Service Cloud, Commerce Cloud, or Experience Cloud.
• Strong knowledge of Salesforce Architecture, Apex, LWC, Flow, data modelling, security, APIs, integration patterns, and deployment practices.
• Experience with Agile methodologies, DevOps, CI/CD, Git, testing strategies, and code reviews.
• MuleSoft Anypoint Platform, API-led connectivity, or enterprise integration solutions.
• Experience with Marketing Cloud, Data Cloud, Industry Clouds, ERP integrations, or large-scale digital commerce programmes.
• Exposure to pre-sales activities, solution workshops, estimations, and client-facing engagements.
• Salesforce certifications such as Platform Developer I, Salesforce Administrator, Consultant Certifications, Application Architect, or System Architect. MuleSoft certifications are a plus.
• Lead, coach, and develop a multidisciplinary Salesforce team across clouds.
• Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft where applicable.
• Collaborate with Project Managers to manage scope, priorities, risks, dependencies, and resource planning.
• Ensure adherence to Salesforce best practices for security, performance, testing, release management, and documentation.
• Support pre-sales activities through estimations, technical presentations, solution proposals, and delivery planning.

Responsibilities

• Lead technical workshops, sprint planning sessions, design reviews, and stakeholder meetings.
• Plan team capacity, allocate work, monitor progress, and remove delivery blockers.
• Guide design, development, and enhancement of scalable Salesforce solutions across multiple clouds.
• Review solution designs, integrations, security models, and development practices for quality and scalability.
• Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft.
• Collaborate with Project Managers to manage scope, priorities, risks, dependencies, and resource planning.
• Drive continuous improvement, mentoring, and technical excellence across the Salesforce practice.
• Support pre-sales activities through estimations, technical presentations, and delivery planning.

Skills

Leadership

Stakeholder management

Agile methodologies

DevOps

CI/CD

Git

Salesforce Architecture

Apex

Lightning Web Components (LWC)

Flow

API integration

Data Modelling

Security

Integration Patterns

Deployment Practices

MuleSoft Anypoint Platform

Marketing Cloud

Data Cloud

ERP integrations

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

MuleSoft

REST/SOAP APIs

Pre-sales / Solution workshops tools

Job description

seeking a new exciting challenge? If your answer is yes, it's your lucky day, so keep reading,

it may be exactly what you're looking for ! Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 8+ years of Salesforce experience, including strong hands-on configuration and development experience and at least

3 years in technical leadership or team management roles. Proven delivery experience across

Sales Cloud, Service Cloud, Commerce Cloud, or Experience Cloud. Strong knowledge of

Salesforce Architecture, Apex, Lightning Web Components (LWC), Flow, Data Modelling, Security, APIs, Integration Patterns, and Deployment Practices. Experience with

Agile methodologies, DevOps, CI/CD, Git, testing strategies, and code reviews. Strong leadership, people management, and stakeholder management skills. Excellent communication, analytical, and problem-solving skills. Experience with

MuleSoft Anypoint Platform, API-led connectivity, or enterprise integration solutions. Experience with

Marketing Cloud, Data Cloud, Industry Clouds, ERP integrations, or large-scale digital commerce programmes. Exposure to pre-sales activities, solution workshops, estimations, and client-facing engagements. Salesforce certifications such as

Platform Developer I, Salesforce Administrator, Consultant Certifications, Application Architect, or System Architect. MuleSoft certifications are a plus. Lead, coach, and develop a multidisciplinary Salesforce team, including developers, administrators, consultants, business analysts, and technical leads. Plan team capacity, allocate work, monitor progress, and remove delivery blockers. Guide the design, development, and enhancement of scalable Salesforce solutions across multiple clouds.

Review solution designs, integrations, security models, and development practices to ensure quality and scalability. Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft where applicable. Collaborate closely with Project Managers to manage scope, priorities, risks, dependencies, and resource planning. Lead technical workshops, sprint planning sessions, design reviews, and stakeholder meetings. Ensure adherence to Salesforce best practices for security, performance, testing, release management, and documentation.

Support pre-sales activities through estimations, technical presentations, solution proposals, and delivery planning. Drive continuous improvement, mentoring, and technical excellence across the Salesforce practice. Workplace: Lisbon + hybrid work Work Schedule: 9AM to 6PM Permanent contract Pay and benefits - Competitive salary and a flexible compensation package adapted to your needs. Opportunity knocks - Career development opportunities and annual performance reviews.

Learn as you grow - Access to leading learning platforms, certifications, and professional development programmes. Bring your buddy - Participate in our BYB referral programme and earn attractive rewards. Connect globally - Work with multicultural teams and international clients. And so on - Team events, recognition programmes, well-being initiatives, diversity and inclusion activities, and much more. Tata Consultancy Services (TCS)

is a global leader in IT services, consulting, and business solutions. With a presence in

55 countries

and over

600,000 employees, TCS helps leading organizations drive digital transformation through innovation, technology, and expertise.

Customer Relationship Management Manager Piedade, Portuguese Republic, PT