Customer Service

Wise Insight; Porto; Presencial; EUR 11 000 - 13 000; Tempo integral

Resumo da oferta

Wise Insight in Porto is seeking a customer support specialist to deliver technical support for diabetes devices and related consumables. You will handle multi-channel inquiries, renewals, and order intake, ensuring accurate documentation in English and adherence to regulatory standards.

The role requires fluency in Italian and English (C1/C2), exceptional customer service, and the ability to manage multiple markets.

Qualificações

• Fluency in Italian (C1/C2) and English (C1/C2).
• Strong customer service orientation with excellent communication skills.
• Ability to support more than one market simultaneously.
• Good temper to handle disputes and emergencies.
• Possess problem-solving, prioritization, and organizational skills.
• Active listening and empathy to resolve client issues.

Responsabilidades

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Conhecimentos

Fluent Italian

Fluent English

Customer service orientation

Multichannel support

Descrição da oferta de emprego

Key Information

Work Model: On-site

Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off

Gross Salary: 1,000 EUR gross per 14 months

Relocation: Relocation support from outside Portugalprovided

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories
• Manage order intake and renewals in compliance with company guidelines
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS)
• Accurately document all customer contacts in English
• Apply active listening and empathy to handle sensitive patients and situations
• Follow defined procedures and scripts to ensure regulatory and safety standards

Requirements

• Fluency in Italian (C1/C2) and English (C1/C2)
• Strong customer service orientation with excellent communication skills
• Ability to support more than one market simultaneously
• Good temper to handle disputes and emergencies
• Possess problem-solving, prioritization, and organizational skills
• Active listening and empathy to resolve client issues
• Background in healthcare, diabetes devices, or technical support is an added advantage
• Available to work on-site in Porto, Portugal