Dutch Customer Advisor in Portugal

Cross Border Talents; Porto; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Remote Work

Resumo da oferta

Cross Border Talents is hiring a Customer Specialist for a Medical Devices Project in Portugal. You will provide professional support across phone, email, chat, and other digital channels, handling product information, orders, deliveries, accounts, and services while ensuring clear, accurate, and timely solutions to customers.

The role requires fluent Dutch and English, EU/Portuguese eligibility, and at least 1 year of customer support experience.

Qualificações

• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or Portuguese residency.
• Minimum 1 year of Customer Support experience.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsabilidades

• Provide professional, empathetic customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to medical devices, products, orders, deliveries, accounts, and services.
• Provide accurate and clear information while following company policies and guidelines.
• Understand customer needs and deliver appropriate solutions efficiently.
• Handle customer concerns and complaints professionally, escalating complex cases as needed.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Follow procedures when handling medical device-related inquiries.
• Continuously develop knowledge of products, processes, regulatory requirements, and industry standards.

Conhecimentos

Analytical

Creative thinking

Communication

Descrição da oferta de emprego

Grow Your Career in Customer Support – Medical Devices Project!

Are you passionate about customer service and interested in joining the healthcare and medical technology sector? Become part of an international and supportive team where you’ll help customers with medical devices, products, and related services.

If you are empathetic, detail-oriented, and enjoy finding effective solutions for customers, this is an excellent opportunity to strengthen your customer service skills while working in a meaningful and impactful industry.

Role Overview:

As a Customer Specialist within a Medical Devices Project, you will provide professional support to customers regarding a wide range of product and service-related queries.

You will assist customers with product information, orders, deliveries, accounts, services, and general inquiries through phone, email, chat, and other digital channels.

Your main objective will be to understand customer needs and provide clear, accurate, and timely solutions, ensuring a positive and professional customer experience for a leading healthcare brand.

Key Responsibilities:

• Provide professional, friendly, and empathetic customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to medical devices, products, orders, deliveries, accounts, and services.
• Provide accurate and clear information while following established company policies, procedures, and guidelines.
• Understand customer needs and deliver appropriate solutions efficiently and within the required timeframe.
• Handle customer concerns and complaints professionally, escalating technical or complex cases to the appropriate teams when necessary.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Follow all relevant procedures and requirements when handling medical device-related inquiries.
• Continuously develop your knowledge of products, processes, regulatory requirements, and industry standards through ongoing training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (C1 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Remote Work: Enjoy the flexibility of working from home