Customer-First Tech Support Specialist (Level 1)

Bitsight; Portugal; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A software company in Portugal is seeking a Technical Support Specialist to provide quality customer service. This role involves addressing product queries, managing customer tickets, and collaborating with internal teams. Ideal candidates will have 0-2 years of support experience, strong English communication skills, and a passion for customer service. The position is full-time, requiring flexibility to work from 1PM to 10PM GMT.

Qualificações

• 0-2 years customer support and/or training experience in the Internet software or content space.
• Working hours are 1PM - 10PM GMT.
• Experience in a high volume call/email/chat support role.
• Strong technical problem-solving skills.
• Ability to adapt to an ever-changing platform.
• Top notch English communication skills, both written and verbal.
• Experience with MS Office or Google Apps.
• Passionate about providing phenomenal customer experiences.

Responsabilidades

• Address Level 1 product and technical questions via email, chat, and occasionally on the phone.
• Triage, prioritize, escalate, and resolve customer tickets.
• Identify common issues faced by customers and develop help content.
• Collaborate with product managers and/or engineers to answer questions.
• Help build internal support tools and suggest changes to policies.

Descrição da oferta de emprego

A software company in Portugal is seeking a Technical Support Specialist to provide quality customer service. This role involves addressing product queries, managing customer tickets, and collaborating with internal teams. Ideal candidates will have 0-2 years of support experience, strong English communication skills, and a passion for customer service. The position is full-time, requiring flexibility to work from 1PM to 10PM GMT.