Portuguese Tech Support Specialist (Athens/Remote)

Cross Border Talents; Lisboa; Hybrid; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Comprehensive training

Salary progression

Monthly productivity bonus

One-time payments

Transport bonus

Relocation support

Team activities

Job summary

Cross Border Talents is hiring a Portuguese-speaking customer support specialist to be the first contact for users across phone, chat, email and social media. You will diagnose and resolve technical issues, assist with payments and subscriptions, and escalate complex cases as needed.

The role requires native-level Portuguese or C1, fluent English (B2), strong written communication, and the ability to multitask in a dynamic environment. Remote options are available for selected teams.

Qualifications

• Native-level Portuguese or C1 Portuguese proficiency; English at least B2.
• Excellent written communication and good PC skills.
• Typing speed of 25+ words per minute and ability to multitask in a fast-paced environment.

Responsibilities

• Be the first point of contact for Portuguese-speaking users via phone, chat, email and social media.
• Resolve technical issues with apps, devices, accounts and online services; assist with payments, refunds and subscriptions.
• Escalate complex cases and follow up until resolution.

Skills

Portuguese

English

Typing 25+ WPM

Job description

Cross Border Talents is hiring a Portuguese-speaking customer support specialist to be the first contact for users across phone, chat, email and social media. You will diagnose and resolve technical issues, assist with payments and subscriptions, and escalate complex cases as needed.

The role requires native-level Portuguese or C1, fluent English (B2), strong written communication, and the ability to multitask in a dynamic environment. Remote options are available for selected teams.