Enterprise Customer Operations Lead

Deel; Portugal; Híbrido; EUR 73 000 - 103 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grants

Flexible office membership

Resumo da oferta

Deel is seeking a dedicated Customer Operations Manager I to drive operational excellence across a diverse portfolio of customer accounts. You will own the revenue protection strategy, monitor account health, and lead initiatives to resolve product issues at scale while mentoring junior team members.

You will analyze portfolio data to predict churn, collaborate with product and sales teams for insights, and implement best practices that boost efficiency and customer satisfaction.

Qualificações

• 3–5 years of customer operations, account management, or customer success experience.
• Proven track record managing diverse, complex portfolio of accounts.
• Strong analytical skills with proficiency in SQL, Looker, or equivalent tools; ability to independently pull and analyze data.
• Experience mentoring or coaching junior team members; comfortable providing feedback and developing others.
• Demonstrated ability to identify and drive process improvements; track record of implementing changes and measuring outcomes.
• Strategic thinker who sees connections across accounts and identifies patterns others miss.
• Excellent communication skills; able to influence cross-functional teams and present insights to leadership.

Responsabilidades

• Own diverse portfolio of accounts; set operational standards for your book, proactively manage account health, and drive revenue retention through operational excellence
• Identify systemic operational patterns across portfolio; lead cross-functional initiatives to resolve product issues and improve customer experience at scale
• Develop and mentor Customer Operations Manager I team members; provide coaching on account management, data analysis, and cross-functional collaboration
• Analyze portfolio-wide data to surface trends, predict churn risk, and recommend preventative strategies; track impact of interventions
• Partner with product and sales teams to surface customer insights and shape product roadmap decisions based on customer needs and usage patterns
• Establish operational best practices for your territory; design and implement improved processes that increase team efficiency and customer satisfaction

Conhecimentos

SQL

Data analysis

Communication

Strategic thinking

Mentoring

Ferramentas

Looker

Descrição da oferta de emprego

Deel is seeking a dedicated Customer Operations Manager I to drive operational excellence across a diverse portfolio of customer accounts. You will own the revenue protection strategy, monitor account health, and lead initiatives to resolve product issues at scale while mentoring junior team members.

You will analyze portfolio data to predict churn, collaborate with product and sales teams for insights, and implement best practices that boost efficiency and customer satisfaction.