Customer Care Specialist: Elevate Global EV Customer Experience

Byd; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

BYD Iberia seeks a Customer Care Specialist to ensure a seamless, customer-centric journey. You will be the main contact for customers, coordinating with dealers and internal teams to resolve issues and maintain high service quality.

The ideal candidate has a Bachelor’s degree, fluent in English and Portuguese, with strong communication, problem-solving, and CRM skills. Travel may be required in a dynamic, global automotive environment.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, Communications, or a related field.
• Previous experience in Customer Care, Customer Service, CRM, Aftersales, or Automotive is a plus.
• Strong customer focus, communication, and problem-solving skills.
• Organized, proactive, responsive, and able to work independently.
• Strong ability to collaborate with different departments, partners, and stakeholders.
• Confident using CRM systems and Microsoft Office, particularly Excel and PowerPoint.
• High level of discretion and attention to detail when handling customer information.
• Fluent in English and Portuguese, both written and spoken.
• Willingness to travel occasionally for business needs.

Responsibilities

• Act as the main point of contact for customers, managing inquiries, requests, and complaints across different channels.
• Ensure timely and effective case management and follow-up, keeping customers informed throughout their journey.
• Manage and maintain accurate customer information and case updates through CRM platforms.
• Work closely with Sales, Aftersales, Service, Dealers, and other internal teams to ensure smooth communication and issue resolution.
• Collect and analyze customer feedback and recurring issues, sharing insights to improve processes and customer experience.
• Identify opportunities for process and service improvements and support their implementation.
• Monitor customer and market trends to anticipate evolving expectations.
• Represent BYD as a customer-focused brand ambassador, ensuring a professional and consistent customer experience.
• Participate in occasional business trips, meetings, and customer care initiatives.

Skills

Customer focus

Communication

Problem solving

Organized

Independent

CRM proficiency

Team collaboration

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

BYD Iberia seeks a Customer Care Specialist to ensure a seamless, customer-centric journey. You will be the main contact for customers, coordinating with dealers and internal teams to resolve issues and maintain high service quality.

The ideal candidate has a Bachelor’s degree, fluent in English and Portuguese, with strong communication, problem-solving, and CRM skills. Travel may be required in a dynamic, global automotive environment.