Customer Care & Recall Agent - Dutch Speaker (from 08 Oct)

Cross Border Talents; Lisboa; Sur place; EUR 13 000 - 18 000; Plein temps

Avantages offerts par ce poste

Salary 1 400,00 €

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Care & Recall Agent. You will be the voice customers hear, handling inquiries via phone, chat, and email with calm and clear communication.

Ideal for Dutch speakers; you should be fluent in Dutch and English (B2), have right to work in Portugal without sponsorship, and stay organized while managing multiple cases in a fast-paced environment.

Qualifications

• Dutch fluency is required.
• English level B2 or higher.
• Comfortable in a fast-moving, customer-facing role.
• Right to work in Portugal without sponsorship.

Responsabilités

• Flag recurring issues for root-cause resolution.
• Respond to customer questions via phone, chat, and email.
• Stay calm and clear with customers even when frustrated.
• Resolve issues efficiently while maintaining quality.

Connaissances

Dutch: Fluent

English: B2

Description du poste

Location: Lisbon, Portugal
Work Model: On‑Site
Schedule: Working hours: Monday to Saturday, between 07:00 and 22:00

There's an opening for a Customer Care & Recall Agent in Lisbon, Portugal - ideal for Dutch speakers looking for their next move.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 1 400,00 €

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Resolve issues efficiently without cutting corners on quality

Requirements:

• Dutch: Fluent | English: B2
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once