Dutch-Speaking Customer Care & Recall Specialist

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Salary 1 400,00 €

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Care & Recall Agent. You will be the voice customers hear, handling inquiries via phone, chat, and email with calm and clear communication.

Ideal for Dutch speakers; you should be fluent in Dutch and English (B2), have right to work in Portugal without sponsorship, and stay organized while managing multiple cases in a fast-paced environment.

Qualifications

• Dutch fluency is required.
• English level B2 or higher.
• Comfortable in a fast-moving, customer-facing role.
• Right to work in Portugal without sponsorship.

Responsibilities

• Flag recurring issues for root-cause resolution.
• Respond to customer questions via phone, chat, and email.
• Stay calm and clear with customers even when frustrated.
• Resolve issues efficiently while maintaining quality.

Skills

Dutch: Fluent

English: B2

Job description

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Care & Recall Agent. You will be the voice customers hear, handling inquiries via phone, chat, and email with calm and clear communication.

Ideal for Dutch speakers; you should be fluent in Dutch and English (B2), have right to work in Portugal without sponsorship, and stay organized while managing multiple cases in a fast-paced environment.