Customer Care & Recall Agent - Flemish Speaker (from 12 Oct)

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Care & Recall Agent to be the first point of contact for customers, handling inquiries via phone, chat, and email.

The role emphasizes patience, clear communication, and accurate case notes in internal systems; on-site position with a monthly salary of €1,400 and rolling applications.

Qualifications

• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues for root-cause analysis.
• Resolve issues efficiently while maintaining quality.
• Keep internal systems and case notes accurate and current.

Responsibilities

• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Skills

Customer service

Communication

Problem solving

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Working hours: Monday to Saturday, between 07:00 and 22:00

We're helping an employer in Lisbon, Portugal find their next Customer Care & Recall Agent.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer:

• Salary: 1 400,00 €

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Requirements:

• Flemish: Fluent | English: B2
• Comfortable in a fast-moving, customer-facing role
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

We review applications on a rolling basis, so it's worth applying sooner rather than later.