CRM Lead: Data-Driven Campaigns & Platform Excellence

Enfint; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Vacation days (25)

Meal card

Health insurance

Mental wellbeing program

Corporate discount

Retail discounts

Career development

Language courses

Job summary

AUTODOC is a digital-first e-commerce platform for the automotive aftermarket operating across 27 European countries. This role focuses on owning CRM systems stability, performance and continuous improvement, while collaborating with Engineering, MarTech and Data Science to optimize data flows, campaigns and templates.

You will mentor the CRM team, drive scalable CRM solutions, and contribute to customer-facing messaging as needed, with an emphasis on data quality and automation.

Qualifications

• Hands-on experience with CRM platforms such as Braze or Salesforce Marketing Cloud.
• Strong SQL and API integration experience with analytics tools.
• Experience with data pipelines and modern data infrastructure.
• Ability to bridge strategy and execution, with mentoring teams.
• Excellent troubleshooting and analytical mindset.
• Excellent communication across technical and non-technical teams.
• Very good English skills at C1 level.
• Nice to have: exposure to ML, predictive analytics, contextual bandit experiments.

Responsibilities

• Own the stability, performance, and continuous improvement of CRM systems.
• Optimize workflow orchestration, data flows, QA processes, and operational efficiency.
• Coach and mentor the CRM team on technical best practices and scalable approaches.
• Support the execution of CRM campaigns and contribute to customer-facing messaging when needed.
• Redesign and enhance CRM templates and modular components to improve performance and scalability.
• Build and automate processes that increase efficiency and ensure high data quality.
• Partner with Engineering, MarTech, and Data Science on tracking, integrations, and experiments.

Skills

CRM platforms

SQL

APIs

Analytics tools

Data pipelines

Mentoring

Troubleshooting

Communication

English C1

ML exposure

Tools

Braze

Salesforce Marketing Cloud

Job description

AUTODOC is a digital-first e-commerce platform for the automotive aftermarket operating across 27 European countries. This role focuses on owning CRM systems stability, performance and continuous improvement, while collaborating with Engineering, MarTech and Data Science to optimize data flows, campaigns and templates.

You will mentor the CRM team, drive scalable CRM solutions, and contribute to customer-facing messaging as needed, with an emphasis on data quality and automation.