CRM Data & Analytics Lead (Dynamics)

ConvaTec Inc.; Lisboa; Híbrido; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Resumo da oferta

Convatec in Lisbon is seeking a CRM Analyst to own Microsoft Dynamics CRM across Commercial teams. You will ensure data integrity, governance, and user support while aligning CRM functions with business processes.

The role requires strong CRM administration skills, advanced Excel, and experience with data governance. A hybrid work model is offered to balance collaboration and flexibility.

Qualificações

• Strong expertise in Microsoft Dynamics CRM administration and configuration.
• Advanced Excel with VBA; Power Automate and Power BI are advantages.
• Clear documentation, testing, and release-management discipline.

Responsabilidades

• CRM System Ownership: act as system owner and SME for Microsoft Dynamics CRM across Commercial organization.
• CRM Data Quality & Governance: own data quality standards, governance rules and validation processes.
• User Management, Training & Support: manage user provisioning, roles, and access reviews; deliver training.
• Stakeholder & Cross-Functional Collaboration: align CRM with business needs; collaborate with IT and Global CoE.
• Projects & Continuous Improvement: lead CRM transformation initiatives and automation of processes.
• Compliance & Assurance: ensure CRM usage complies with GDPR and audit requirements.

Conhecimentos

Microsoft Dynamics CRM

Advanced Excel

VBA

Power Automate

Power BI

Documentation

Testing

Release Management

Stakeholder Management

Ferramentas

Microsoft Dynamics CRM

Descrição da oferta de emprego

Convatec in Lisbon is seeking a CRM Analyst to own Microsoft Dynamics CRM across Commercial teams. You will ensure data integrity, governance, and user support while aligning CRM functions with business processes.

The role requires strong CRM administration skills, advanced Excel, and experience with data governance. A hybrid work model is offered to balance collaboration and flexibility.