CRM & Data Governance Lead (Microsoft Dynamics)

Convatec; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Flexible office policy

Resumo da oferta

Convatec is hiring a CRM & Reporting Analyst to own and optimize the Microsoft Dynamics CRM platform across Commercial teams. You will ensure system stability, data quality, and user governance, aligning CRM with commercial processes and operating models.

You will support global CRM governance, data integrity, and stakeholder collaboration while driving continuous improvement and compliant usage. Hybrid working is available with 1 day per week in the office.

Qualificações

• Strong expertise in Microsoft Dynamics CRM administration and configuration.
• Advanced Excel skills; VBA and Power Automate and Power BI are a plus.
• Solid understanding of commercial processes and CRM operating models.
• Experience with CRM data governance, security roles, and integrations.
• Strong documentation, testing, and release-management discipline.

Responsabilidades

• Act as system owner and SME for Microsoft Dynamics CRM.
• Ensure CRM configuration supports commercial processes and governance.
• Manage CRM data structures, rules, workflows, and security roles.
• Coordinate CRM releases, testing, and deployments with IT teams.
• Monitor data quality, completeness, and cross‑market consistency.
• Ensure compliance with GDPR and internal CRM controls.

Conhecimentos

Microsoft Dynamics CRM administration

Advanced Excel

VBA

CRM data governance

Documentation and release management

Ferramentas

Power Automate

Power BI

System integrations

Descrição da oferta de emprego

Convatec is hiring a CRM & Reporting Analyst to own and optimize the Microsoft Dynamics CRM platform across Commercial teams. You will ensure system stability, data quality, and user governance, aligning CRM with commercial processes and operating models.

You will support global CRM governance, data integrity, and stakeholder collaboration while driving continuous improvement and compliant usage. Hybrid working is available with 1 day per week in the office.