CRM Operations Leader: Data, Governance & Reporting

ConvaTec Inc.; Lisboa; Presencial; EUR 85 000 - 125 000; Tempo integral

Resumo da oferta

Convatec seeks a Team Leader for CRM Operations, Governance & Reporting across Europe. You will lead a team delivering CRM support, reporting, data governance, and continuous improvement to enable commercial decision making and sales effectiveness.

You will partner with IT, Global CRM, and cross-functional stakeholders to standardise processes and drive data-driven insights. The role emphasizes governance, data quality, and scalable analytics with a focus on operational excellence and

Qualificações

• Experience in CRM operations, reporting, or shared services.
• Strong data governance, data quality, and compliance knowledge.
• Proven ability to translate business needs into scalable analytical solutions.

Responsabilidades

• Lead and develop a team of CRM Analysts.
• Manage performance, development, coaching, and succession planning.
• Foster collaboration, accountability, and continuous learning.
• Ensure team capability aligns with evolving CRM and reporting needs.
• Champion Convatec values and leadership behaviours.
• Oversee incident management, service requests, and escalations.
• Drive reporting standardisation, governance, and automation across markets.

Conhecimentos

CRM operations

Data governance

Power BI

Power Automate

Dynamics CRM

Stakeholder management

Data analytics

Team leadership

Formação académica

Bachelor's degree in Business/Information Systems/Data Analytics

Ferramentas

Microsoft Dynamics CRM

Power BI

Power Automate

Descrição da oferta de emprego

Convatec seeks a Team Leader for CRM Operations, Governance & Reporting across Europe. You will lead a team delivering CRM support, reporting, data governance, and continuous improvement to enable commercial decision making and sales effectiveness.

You will partner with IT, Global CRM, and cross-functional stakeholders to standardise processes and drive data-driven insights. The role emphasizes governance, data quality, and scalable analytics with a focus on operational excellence and