Hybrid CRM Analytics & Reporting Specialist

ConvaTec Inc.; Lisboa; Híbrido; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Convatec is seeking a CRM & Reporting Analyst to support Microsoft Dynamics CRM administration, data quality, and reporting across Commercial teams. You will collaborate with Commercial Excellence, Sales, IT, and Global CoE to ensure CRM effectiveness and data integrity.

The role emphasizes stakeholder collaboration, documentation, and process improvements. The position is hybrid, with 1 day per week in the office.

Qualificações

• Technical knowledge of Microsoft Dynamics CRM administration and configuration.
• Experience with data governance and CRM data quality practices.
• Ability to follow established processes for documentation, testing, and system updates.
• Exposure to CRM data management, user access/security roles, and system support activities.
• Willingness to learn new technologies and develop CRM expertise.

Responsabilidades

• CRM System Support & Administration: manage day-to-day Dynamics CRM configurations and user settings.
• CRM Data Quality & Governance: monitor data completeness and accuracy, support data cleansing.
• User Management & Training: provisioning, access requests, onboarding of new users.
• Stakeholder Collaboration: work with Commercial Excellence, Sales, IT and global teams.
• Projects & Continuous Improvement: support CRM projects and process improvements.
• Compliance & Quality Assurance: follow GDPR, data privacy, and CRM procedures.

Conhecimentos

Dynamics CRM admin

Excel

Power Automate

Power BI

VBA

CRM data management

Documentation & testing

Learning new tech

Cross-functional collaboration

Ferramentas

Microsoft Dynamics CRM

Power Automate

Power BI

VBA

Excel

Descrição da oferta de emprego

Convatec is seeking a CRM & Reporting Analyst to support Microsoft Dynamics CRM administration, data quality, and reporting across Commercial teams. You will collaborate with Commercial Excellence, Sales, IT, and Global CoE to ensure CRM effectiveness and data integrity.

The role emphasizes stakeholder collaboration, documentation, and process improvements. The position is hybrid, with 1 day per week in the office.