CRM Automation Lead - Hybrid Porto

Farfetch Limited; Porto; Hybrid; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Employee Pension Scheme

Flexible Benefits Program

Health Insurance & Critical Illness

Hybrid work model

Zusammenfassung

Farfetch Limited is seeking a CRM Specialist to develop CRM communications across email and push. You will manage automated campaigns, ownership of end-to-end roadmaps, and optimisations of triggered remit (transactional and stock alerts).

Reporting into the CRM Principal in Porto, you will join a Global CRM team working with colleagues in the UK, Brazil, and Middle East; collaborate with marketing, commercial, and product teams to align CRM strategy.

Qualifikationen

• Experience with MoEngage or similar tier 1 email service provider (Bloomreach, Braze, Responsys).
• Experience of working on automated/triggered campaigns and comfortable in technical conversations involving data, product and engineering.
• Proficient using Looker and spreadsheet tools (Excel/Google Sheets) for data analysis.
• Strong organisational skills and ability to manage multiple tasks in a fast-paced environment.

Aufgaben

• Plan and execute CRM campaigns, including building triggers and automations with data, product, and CRM tooling stakeholders.
• Plan content and optimisations for CRM communications (email, push, in-app messages).
• Coordinate with creative, linguistics, product, and analytics teams using project management tools (Monday.com).
• Build campaigns and flows within MoEngage and ensure timely, high-quality deployment.

Kenntnisse

MoEngage experience

Data analytics

Excel

Looker

Google Sheets

Monday.com

Ausbildung

Bachelor's degree

Tools

MoEngage

Monday.com

Jobbeschreibung

Farfetch Limited is seeking a CRM Specialist to develop CRM communications across email and push. You will manage automated campaigns, ownership of end-to-end roadmaps, and optimisations of triggered remit (transactional and stock alerts).

Reporting into the CRM Principal in Porto, you will join a Global CRM team working with colleagues in the UK, Brazil, and Middle East; collaborate with marketing, commercial, and product teams to align CRM strategy.