Credit Card Officer

Europcar; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

Europcar Mobility Group is seeking an SSC AR Credit Card Clerk L2 to join our Credit Card team within the Finance function. You will handle day-to-day accounts receivable, processing credit card payments, refunds, and chargebacks, while ensuring compliance and process improvements.

The role requires strong communication, English fluency, Excel skills, and experience with accounting and AR basics. Based in Lisbon, Portugal, with opportunities to grow in a dynamic finance environment.

Qualifications

• Degree in Finance, Commerce, or Business Administration, or currently pursuing a relevant qualification.
• Experience in Accounts Receivables is a plus.
• Basic experience in accounting.
• Experience working with Oracle Financial Applications is a plus.

Responsibilities

• Administer enquiries regarding credit card charges.
• Submit transactions to the bank for payment processing.
• Process credit card refunds.
• Prepare chargeback reporting.
• Charge for penalty charge offences.
• Allocate credit card payments to the correct debt.
• Investigate and resolve queries with external departments.
• Ensure compliance with policies, controls, and regulatory requirements.
• Collaborate to standardize processes for efficiency.
• Drive continuous improvement in collections and processes.

Skills

Excel

Account analysis

Problem-solving

Attention to detail

Fluent in English

Communication skills

Education

Degree in Finance, Commerce, or Business Administration

Pursuing relevant qualification

Tools

Oracle Financial Applications

Job description

Job Description

Join Our Team as an SSC AR Credit Card Clerk L2 – Drive Excellence in Accounts Receivables!

Are you passionate about finance, detail-oriented processes, and delivering outstanding support? We are looking for a talented SSC AR Credit Card Clerk L2 to join our Credit Card team within the broader Finance function. In this role, you will play a key part in the day-to-day processing of Accounts Receivables, working closely with Collection teams to manage customer and business-to-business debts, receipts, and cash application. If you thrive in a dynamic environment and are eager to grow your career in finance, we want to hear from you!

Key Areas of Responsibility

• Administer all enquiries received regarding credit card charges.
• Submit transactions to our bank to process for payment.
• Processing credit card refunds.
• Chargeback reporting.
• Charge for penalty charge offences.
• Allocate credit card payments against the appropriate debt.
• Ensuring proper investigation and solutions to external departments' queries.
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements.
• Working closely with other team members to implement and standardize processes to ensure maximum efficiencies.
• Contribute to continuous improvement initiatives aimed at enhancing collections effectiveness and process efficiency.

What We're Looking For:

We are seeking a detail-oriented and proactive individual who is ready to take on broader administrative and specialized support tasks with growing autonomy. You should be comfortable working in a fast-paced environment, collaborating with team members, and ensuring compliance with all relevant policies and regulations. Strong communication skills and a commitment to continuous improvement are essential.

Ideal Experience

• Degree in Finance, Commerce, or Business Administration, or currently pursuing a relevant qualification.
• Experience in Accounts Receivables (AR) is a plus.
• Basic experience in accounting.
• Experience working with Oracle Financial Applications is a plus.

Skills & Competencies

• Good communication skills.
• Good knowledge of Google and Microsoft tools; Excel is required.
• Account analysis.
• Problem-solving.
• Attention to detail.
• Fluent in English.

Why Join Us?

Join a dynamic Finance team where your contributions make a real impact on business operations. We offer opportunities for professional growth, ongoing training, and exposure to best-in-class financial processes. You'll collaborate with talented colleagues and be part of a culture that values continuous improvement and efficiency.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com