AR Credit Card Officer

Europcar; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Job summary

Europcar Mobility Group in Lisbon seeks an SSC AR Credit Card Clerk L1 to support day‑to‑day credit card AR activities within the Billing team of Finance. You will ensure accuracy, process transactions, and maintain records in a compliant environment.

The role requires attention to detail, strong communication, and proficiency with Oracle Financials and Excel, with English fluency and a finance or business background. Join a global mobility leader focused on accurate financial operations.

Qualifications

• Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification
• Experience in Accounts Receivable is a plus
• Basic experience in accounting

Responsibilities

• Administer and respond to routine enquiries regarding credit card transactions and charges
• Process credit card transactions submitted for payment through banking platforms
• Support the processing of credit card refunds in accordance with company procedures
• Allocate credit card payments against the appropriate customer accounts and debts
• Assist in investigating basic transaction discrepancies and payment issues
• Support chargeback administration activities and documentation gathering
• Process penalty charge transactions and related customer account updates
• Maintain accurate records of credit card transactions and customer communications
• Liaise with internal departments to resolve routine payment-related queries
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Support month-end activities and operational reporting requirements
• Escalate complex issues and exceptions to senior team members when required
• Contribute to maintaining accurate and up-to-date process documentation

Skills

Communication skills

Attention to detail

Problem-solving

Account analysis

Fluent in English

Education

Finance/Commerce/Business Administration degree

Tools

Oracle Financials

Excel

Job description

Job Description

Join Our Team as an SSC AR Credit Card Clerk L1 - Drive Accuracy and Support in Finance Operations!

Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Clerk L1 to join our Billing team within the broader Finance function. In this role, you will play a key part in supporting day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.

Key Areas of Responsibility

• Administer and respond to routine enquiries regarding credit card transactions and charges
• Process credit card transactions submitted for payment through banking platforms
• Support the processing of credit card refunds in accordance with company procedures
• Allocate credit card payments against the appropriate customer accounts and debts
• Assist in investigating basic transaction discrepancies and payment issues
• Support chargeback administration activities and documentation gathering
• Process penalty charge transactions and related customer account updates
• Maintain accurate records of credit card transactions and customer communications
• Liaise with internal departments to resolve routine payment-related queries
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Support month-end activities and operational reporting requirements
• Escalate complex issues and exceptions to senior team members when required
• Contribute to maintaining accurate and up-to-date process documentation

What We're Looking For:

We are seeking a detail-oriented and proactive individual who is eager to grow in a finance support role. You should be comfortable handling routine administrative tasks, communicating effectively with both internal teams and customers, and maintaining a high standard of accuracy in all your work. The ideal candidate thrives in a collaborative environment and is committed to upholding compliance and internal controls.

Ideal Experience

• Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification
• Experience in Accounts Receivable is a plus
• Basic experience in accounting

Skills & Competencies

• Ability to quickly become a proficient user of Oracle Financial Applications
• Good communication skills
• Good knowledge of Google and Microsoft tools (Excel is required)
• Account analysis
• Problem-solving
• Attention to detail
• Fluent in English

Why Join Us?

Become part of a dynamic finance team where your attention to detail and commitment to accuracy will make a real impact. You'll gain valuable experience in a collaborative Shared Service Center environment, with opportunities to develop your skills and grow your career. We offer a supportive workplace focused on compliance, professional growth, and operational excellence. Join us and help shape the future of our finance operations!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. \"We help to change the way you move\" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com