AR Collections B2B DE Officer

Europcar; Lisboa; Presencial; EUR 15 000 - 25 000; Tempo integral

Resumo da oferta

Europcar Mobility Group is seeking an AR Collections Clerk in a hybrid role based in Lisbon. You will manage a portfolio of corporate accounts, maximizing collections while maintaining positive relationships with customers and internal teams.

Responsibilities include reconciliations, dispute resolution, risk assessment, and proactive cash recovery to meet targets. Fluency in English and Portuguese is preferred; strong Excel skills and AR experience are essential.

Qualificações

• Finance or business degree or current study in related field.
• Experience in AR or collections and dispute resolution.
• Strong written and verbal communication across internal teams.

Responsabilidades

• Proactively manage a portfolio of customer accounts to maximise collections.
• Collaborate with Sales, Account Managers, and Credit to resolve payment delays.
• Perform account reconciliations and investigate discrepancies.
• Prepare customer statements and collection communications.
• Maintain accurate records of collection activities in systems.
• Identify credit risks and escalate as needed.

Conhecimentos

AR / Collections experience

Excel

Google tools

Oracle Financials (Oracle Financial)

Communication skills

Customer relationship management

Account analysis

Attention to detail

Fluent in English

Formação académica

Finance / Commerce / Business Administration Degree, or currently pursuing a relevant qualification

Ferramentas

Excel

Google tools

Oracle Financial Applications

Descrição da oferta de emprego

## AR Collections B2B DE OfficerPostulerremote type: Hybridelocations: Lisboatime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: JR113243## ## **Job Description******MAIN RESPONSIBILITIES of this Position:******The AR Collections Clerk is responsible for managing a portfolio of customer accounts to maximize the collection of outstanding receivables while maintaining positive customer relationships. Liaising with corporate customers to ensure proactive cash recoveries within agreed targets. You will be responsible for the effective running of a corporate account ledger and ensure good relationships exist between the credit department, customers and sales.****The role involves proactive collections activities, dispute resolution, account reconciliation, risk assessment, and collaboration with internal stakeholders to ensure timely payment and minimize bad debt exposure.******Key Areas of Responsibility***** **Proactively manage and collect outstanding balances from a portfolio of customer accounts.*** **Ensure collections activities support agreed payment terms, collection targets, and cash flow objectives.*** **Build and maintain effective relationships with internal and external customers to facilitate timely resolution of payment issues.*** **Collaborate with Sales, Account Managers, Customer Service, and other internal departments to resolve payment delays and account-related issues.*** **Monitor customer payment behavior and identify potential credit risks, cash flow concerns, or adverse payment trends, escalating issues when appropriate.*** **Perform account reconciliations and investigate discrepancies to ensure account accuracy.*** **Prepare and distribute customer statements, collection reminders, and other collection-related communications.*** **Maintain accurate and up-to-date records of all collection activities, customer interactions, and follow-up actions within the designated systems.*** **Investigate, manage, and support the resolution of disputed invoices in collaboration with relevant stakeholders.*** **Respond promptly and professionally to internal and external inquiries regarding customer accounts and payment status.*** **Ensure compliance with company policies, internal controls, and applicable regulatory requirements.*** **Contribute to continuous improvement initiatives aimed at enhancing collections effectiveness and process efficiency******Key Skills***** **Finance / Commerce / Business Administration Degree, or currently pursuing a relevant qualification*** **Experience in AR or Collections*** **Good Knowledge of Google and Microsoft tools (Excel is required)*** **Experience of working with Oracle Financial Applications is a plus*** **Good written and verbal communication skills*** **Customer Relationship Management*** **Account analysis*** **Problem-solving*** **Attention to detail*** **Fluent in English and the native language of the country****Europcar Mobility Group**Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d’expertise des services de mobilité et une position de leader en Europe. “We help to change the way you move” est notre raison d’être et ce qui nous rassemble.Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar - leader de la location de voitures « low cost » en Europe, FoxRent-A-Car, l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo - l'un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l’ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).Plus d’inforrmations : www.europcar-mobility-group.com