Core Banking Production Support Engineer (L1/L2) – 24/7

HN Services Portugal; Lisboa; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology consultancy in Lisbon is seeking a skilled Production Support Engineer (L1/L2) for core banking in a 24/7 support environment. This role is essential for ensuring the stability and performance of banking systems. The ideal candidate will have proven experience in Banking L1/L2 support with strong technical skills in Linux, SQL, and log analysis. Responsibilities include monitoring systems, handling incidents, and providing technical guidance. A commitment to IT governance and SLAs is crucial.

Qualifications

• Proven experience in Banking L1/L2 Production Support.
• Strong understanding of Run the Bank (RTB) operations and incident management.
• Solid experience with Linux/Unix, Shell scripting, SQL & PL-SQL, and Log analysis.

Responsabilités

• Ensure smooth day-to-day production operations in a 24/7 support model.
• Monitor and manage Close of Business (COB) activities in production environments.
• Handle incidents and service requests, and infrastructural maintenance.
• Perform first-line diagnosis and resolve minor technical issues.
• Analyze, troubleshoot, and resolve complex application issues.

Description du poste

A leading technology consultancy in Lisbon is seeking a skilled Production Support Engineer (L1/L2) for core banking in a 24/7 support environment. This role is essential for ensuring the stability and performance of banking systems. The ideal candidate will have proven experience in Banking L1/L2 support with strong technical skills in Linux, SQL, and log analysis. Responsibilities include monitoring systems, handling incidents, and providing technical guidance. A commitment to IT governance and SLAs is crucial.