Content Moderator with Polish and English

Cross Border Talents; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Meal allowance €154/mo

Welcome bonus €1,000 (paid over 12 mos

€45 monthly complexity bonus

Private health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a content moderation professional to review e-commerce content and ensure policy compliance. The role emphasizes rational decision-making with local market insight, maintaining quality standards, and staying updated on platform guidelines.

The on-site schedule operates on a 24/7 rotative basis with two days off. Responsibilities include safeguarding content safety, upholding service levels, and escalation per procedures while adapting to

Qualifications

• Native-level Polish proficiency
• English proficiency at B2 level or above
• High attention to detail and accuracy
• Ability to make rational decisions with local market expertise
• Flexibility to adapt to policy changes and shifting schedules

Responsibilities

• Guarantee products and services standards within the e-commerce platform
• Make rational decisions using local market expertise
• Ensure high standards of quality while reviewing content
• Stay knowledgeable about leading e-commerce standards
• Review content within agreed latency and quality SLAs
• Ensure policy and legal compliance and safety of content uploaded to the platform
• Escalate issues following procedures

Skills

Polish (native)

English (B2+)

Attention to detail

Decision making

Policy compliance

Job description

The client is a leading global technology company operating a portfolio of popular social media, content and digital platforms used by hundreds of millions of people worldwide.

In this role you will play a crucial role in maintaining the quality and safety standards of an e-commerce platform. This position involves reviewing content, making rational decisions, and ensuring compliance with established policies and service levels, utilising your local market expertise and language skills.

Responsibilities:

• Guarantee products and services standards within the e-commerce platform;
• Make rational decisions, leveraging local market expertise;
• Ensure high standards of quality while reviewing content;
• Become and remain knowledgeable about leading e-commerce products and services standards;
• Review content within agreed latency Service Levels and quality standards;
• Ensure policy/legal compliance and safety of content uploaded to the platform;
• Escalate issues to the company in accordance with established procedures.

Requirements:

• Native-level Polish proficiency
• English proficiency at B2 level or above;
• Ability to make rational decisions with local market expertise;
• Capable of ensuring policy and legal compliance, and the safety of content uploaded to the platform;
• Flexibility to adapt to policy changes and shifting schedules, while adhering to standard operating protocols;
• High level of attention to detail and accuracy.

Location:

Lisbon, Portugal

Work model:

On-site

Schedule:

24/7 rotative shifts (Monday to Sunday) with 2 rotative days off

Perks:

• Meal allowance of €154 per month
• €1,000 welcome bonus, paid over 12 months in addition to the base salary
• €45 monthly complexity bonus
• Private health insurance

Remuneration:

€920 gross per month, paid in 14 instalments

Total remuneration + perks

= €1,380

Relocation:

Optional accommodation - a room in a shared apartment with all bills included (€280 deduction per month) + bureaucratic support