Conseiller Support Client / Customer Support Advisor – French & English

JoB Training & Coaching; Oeiras; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

International team

Career growth

Modern tools

Supportive leadership

Stable employment

Performance reviews

Resumo da oferta

JoB Training & Coaching seeks a Customer Support Advisor fluent in French and English to join its international customer experience operation in Portugal. You will be the first point of contact, delivering professional, empathetic, and efficient service in a fast-paced environment.

You will handle requests related to services, accounts, bookings, products, or digital platforms, document interactions, and strive for first-contact resolution while maintaining quality standards.

Qualificações

• Fluent in French and English with strong written and spoken communication.
• Customer-focused with good listening and problem-solving skills.
• Able to navigate multiple systems and learn new platforms quickly.

Responsabilidades

• Handle inbound and outbound communications via phone, email, chat, and online platforms with personalized solutions.
• Resolve inquiries on accounts, services, usage, troubleshooting and complaints with first-contact focus.
• Document interactions and outcomes in internal systems for continuity and quality monitoring.
• Identify recurring issues and escalate to improve customer experience and reduce future contacts.
• Collaborate with team leaders and other support departments, participate in training and performance reviews.

Conhecimentos

Strong communication

Problem solving

Customer-focused

Multitasking

Attention to detail

Adaptability

Team spirit

Descrição da oferta de emprego

We are currently looking for a Customer Support Advisor fluent in French and English to join an international customer experience operation. This role is ideal for individuals who are passionate about communication, problem-solving, and delivering high-quality service in a fast-paced, people-centered environment. As a Customer Support Advisor, you will be the first point of contact for customers, representing professionalism, empathy, and efficiency in every interaction.

In this position, you will handle a wide variety of customer requests related to services, accounts, bookings, products, or digital platforms. Your main objective will be to ensure that every customer receives clear, accurate information and leaves the interaction feeling supported and satisfied. You will work with modern customer support tools and structured processes while also applying critical thinking and emotional intelligence to resolve more complex situations.

This role requires strong communication skills, resilience, and a genuine interest in helping people. You will be part of a multicultural environment where teamwork, continuous improvement, and service excellence are core values.

Key Responsibilities

• Manage inbound and outbound communications through different channels such as phone, email, live chat, and online platforms. Listen carefully to customer needs, ask relevant questions, and provide accurate, personalized solutions.
• Resolve inquiries related to general information, account management, service usage, troubleshooting, and complaint handling. Focus on first-contact resolution, customer satisfaction, and compliance with internal quality standards.
• Accurately document interactions, actions taken, and outcomes in internal systems to ensure service continuity, quality monitoring, and continuous process improvement.
• Identify recurring issues, trends, or potential risks and escalates them through the appropriate internal channels to improve customer experience, reduce future contacts, and enhance overall service quality.
• Collaborate with team leaders, quality specialists, and other support departments. Participate in training, coaching, and performance reviews as part of your development journey.

Candidate Profile

• Fluent in French at an advanced or native level and a solid command of English. Express yourself clearly and professionally in both written and spoken communication.
• Service-oriented, enjoys assisting others, strong listening skills, patient, and able to remain calm and solution-focused in challenging situations.
• Confident using computers and digital tools, able to navigate multiple systems, manage several tasks at once, and quickly learn new platforms.
• Organized, reliable, able to work within structured processes, accepts feedback positively, and comfortable working in a dynamic environment with performance targets and quality standards.

Professional Skills

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Customer-focused and empathetic mindset
• Ability to multitask and manage time effectively
• Attention to detail and accuracy in documentation
• Adaptability in fast-changing environments
• Team spirit and professional integrity

Training and Onboarding

You will receive comprehensive paid training that covers communication techniques, systems usage, product or service knowledge, quality standards, and data protection principles. Training is designed to ensure you feel confident, prepared, and supported before independently handling customer interactions.

Ongoing coaching sessions, performance reviews, and upskilling opportunities will be provided. You will have access to internal learning platforms and development paths designed to support long-term career growth.

Career Development

This role offers strong career progression opportunities. High performers may develop into quality analysts, trainers, senior support specialists, team leaders, or operational support roles. Continuous learning, internal mobility, and performance-based advancement are part of the professional culture.

Work Environment

You will work in a multicultural, inclusive, and professional environment where diversity is valued. Collaboration, respect, and transparency are fundamental principles. The organization promotes employee engagement, structured processes, and well-being initiatives to support long-term success.

What We Offer

• Full-time employment with stability
• Structured paid training and onboarding
• International and multicultural workplace
• Continuous coaching and development programs
• Clear performance evaluation and growth paths
• Modern working environment and tools
• Supportive leadership and team culture