Support Client Marché Canadien / Customer Support Advisor – Lisbon

JoB Training & Coaching; Oeiras; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time employment

Structured onboarding

International environment

Continuous learning

Career paths

Coaching culture

Resumo da oferta

JoB Training & Coaching is seeking a Customer Support Advisor dedicated to the Canadian French-speaking market. You will be the primary contact for inquiries across phone, email, chat, and digital platforms, delivering clear, empathetic, and accurate support.

You will join a structured environment focused on quality, continuous improvement, and professional development, with paid training and a multicultural team.

Qualificações

• Fluent in Canadian French and English with professional communication.
• Service-oriented, patient, and solutions-driven attitude.
• Experience in customer service or contact centers is an advantage.

Responsabilidades

• Serve as first-level support for the Canadian French-speaking market across phone, email, chat, and digital channels.
• Listen to customer concerns, identify needs, and provide accurate, personalized solutions.
• Handle complaints professionally, de-escalate when needed, and ensure customers feel supported.
• Document interactions, actions taken, and outcomes in internal systems per quality standards.
• Follow defined workflows and SLAs, identify trends, and report improvements through proper channels.
• Participate in coaching, quality reviews, and ongoing development.

Conhecimentos

French fluency

English proficiency

Customer orientation

Empathy

Active listening

Communication

Multitasking

Documentation accuracy

Descrição da oferta de emprego

We are currently looking for a Customer Support Advisor dedicated to the Canadian French-speaking market. This position is designed for professionals who are passionate about customer experience, service excellence, and clear communication. In this role, you will become a trusted point of contact for customers, providing high-quality assistance, resolving inquiries, and ensuring a smooth and positive service journey.

As a Customer Support Advisor, you will manage a wide variety of customer interactions related to services, subscriptions, digital platforms, or consumer solutions. You will represent professionalism, empathy, and efficiency while ensuring that every interaction meets quality and satisfaction standards.

This role requires excellent communication skills, strong emotional intelligence, and the ability to adapt your approach to different customer profiles. You will work in a structured environment that values accuracy, service consistency, and continuous improvement.

Key Responsibilities

• You will serve as the first-level support contact for customers from the Canadian French-speaking market. Your primary responsibility will be to handle inquiries via phone, email, chat, and digital platforms.
• You will actively listen to customer concerns, identify needs, and provide clear, accurate, and personalized solutions. You will support customers with account questions, service usage, troubleshooting, and general information.
• You will be responsible for managing complaints professionally, de-escalating difficult situations, and ensuring that customers feel heard and supported.
• Accurate documentation will be a critical part of your role. You will register each interaction, actions taken, and outcomes in internal systems, ensuring compliance with quality and data standards.
• You will follow defined workflows, meet service level objectives, and contribute to customer satisfaction targets. You will also identify trends, recurring issues, and improvement opportunities and communicate them through the appropriate internal channels.
• You will participate in regular coaching sessions, quality reviews, and development activities to continuously improve your skills and performance.

Candidate Profile

• You are fluent in Canadian French and English and able to communicate clearly, professionally, and empathetically. You have excellent listening skills and are confident handling diverse customer situations.
• You are service-oriented, patient, and solutions-driven. You understand the importance of customer loyalty and experience and take pride in providing meaningful support.
• You are comfortable using multiple systems simultaneously, navigating digital tools, and learning new platforms quickly.
• Previous experience in customer service, contact centers, hospitality, or support environments is an advantage, but not mandatory. What matters most is your communication ability, reliability, and motivation.
• You are organized, adaptable, and open to feedback. You are comfortable working with quality standards, structured processes, and performance objectives.

Core Competencies

• Advanced French communication skills
• Professional English proficiency
• Strong customer orientation
• Emotional intelligence and empathy
• Time management and multitasking
• Attention to detail and documentation accuracy
• Problem-solving mindset
• Team collaboration

Training and Onboarding

You will receive comprehensive paid training covering communication techniques, customer experience principles, systems navigation, service workflows, and data protection practices.

Training will include guided simulations, product or service knowledge development, quality expectations, and live practice under supervision.

Ongoing learning opportunities, coaching sessions, and performance reviews will be provided. You will have access to internal learning platforms and career development programs.

Career Development

This role offers long-term growth opportunities. High performers may progress to senior advisor roles, quality analysis, training positions, escalation support, or team leadership pathways.

Professional development is supported through continuous learning, internal mobility, and performance-based promotion.

Work Environment

You will join a multicultural and professional workplace that values inclusion, collaboration, and transparency. The environment promotes accountability, respect, and professional integrity.

Employee well-being, engagement, and development are considered key pillars of long-term success.

What We Offer

• Stable full-time employment
• Paid structured training and onboarding
• International and multicultural environment
• Continuous learning and development programs
• Clear performance evaluation and career paths
• Supportive leadership and coaching culture
• Long-term professional stability