Community Associate

Aticco; Arroios; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working hours

Wellness program (yoga/gym)

Free breakfasts

Discounted meals

Team events

Job summary

Aticco welcomes a dynamic on-site receptionist to join our coworking communities. You will greet members, resolve issues, and support sales and facilities teams to ensure a vibrant, productive environment.

With 1–3 years in coworking, hospitality, corporate reception, events, or retail, you will uphold checklists, manage vendors, and promote add-on services while using CRM and ticketing tools. Fluent Portuguese and English are required; Spanish or other languages are a plus.

Qualifications

• 1–3 years of experience in coworking, hospitality, corporate reception, events or retail.
• Warm, sensitive approach to members, quick issue resolution, know when to escalate.
• Ensure adherence to checklists, maintenance and vendor management.
• Address inquiries with empathy, drive activities, promote add-on revenue.
• Advanced level of Portuguese and English; Spanish or other language a plus.

Responsibilities

• Handle daily opening, closing, and rounds as on-site lead when manager is away.
• Log, track, and resolve issues via ticketing system; supervise on-site vendors.
• Serve as primary contact for requests; onboard/off-board members with Sales and Facilities.
• Coordinate events, promote app/Slack usage, identify churn risks.
• Organize team tasks and shifts; provide onboarding/training for new staff.
• Conduct tours, manage meeting rooms/events sales, prepare building reports.

Skills

Coworking experience

Hospitality experience

Reception / customer service

Empathy & problem solving

Portuguese & English fluency

Spanish or other languages a plus

Job description

Are you passionate about building meaningful relationships, sharing ideas, and growing in a dynamic, purpose-driven environment? Then this could be your next challenge!

Who are we?

At Aticco, we believe that when people come together to create, collaborate, and inspire each other, amazing things happen. Our mission is to design spaces and experiences where entrepreneurs and organizations can grow through the power of community.

We’re a vibrant ecosystem fueled by innovation, flexibility, and positive vibes — built around three core areas:

• Aticco Workspaces: Inspiring and adaptable environments that spark creativity and teamwork.
• Aticco Living: Modern coliving spaces that encourage balance, sustainability, and authentic human connection.
• Aticco Lab: A platform that accelerates startups, links corporates with new ideas, and turns innovation into real impact.

We believe success happens where talent, creativity, and purpose intersect.

Aticco is the all-in-one solution for today’s way of living and working — a place where ideas grow, people evolve, and innovation never stops.

You’ll crush it at Aticco if…

• You have 1 to 3 years of experience in coworking, hospitality, corporate reception, events, or retail.
• You provide a warm, sensitive approach to members, resolving unexpected issues quickly and knowing when to handle matters independently versus when to elevate them to the Coworking Manager.
• You ensure flawless adherence to checklists, maintenance protocols, vendor management, inventory, and guidelines, setting the example for CBEs in your day-to-day work.
• You address inquiries with empathy, drive community activities, identify churn risks, and promote add-on revenue (meeting rooms, passes, catering).
• You are proficient with digital tools and capable of quickly learning internal platforms for coworking management, CRM, ticketing, and organization.
• You have an advanced level of Portuguese and English; Spanish or any other language is a plus.

What will your day-to-day look like?

• Handle daily opening, closing, and rounds (checking cleanliness, organization, and atmosphere), acting as the on-site lead and assuming management responsibilities in the Coworking Manager's absence.
• Log, track, and resolve technical issues via the ticketing system (adhering to SLAs), supervise on-site vendors, and manage consumable inventory.
• Serve as the primary on-site point of contact for resolving requests with empathy and speed, while executing onboarding and off-boarding processes (access, tours, keys/cards) in collaboration with the Sales and Facilities teams.
• Coordinate and execute the events calendar (breakfasts, after-work gatherings) while promoting the use of the App and Slack, and proactively identify risks regarding member churn or space changes.
• Organize your team's daily tasks and shifts, providing on-site support and hands-on training for new reception staff.
• Conduct sales tours, manage the sale and setup of meeting rooms and events (generating add-on revenue), and prepare weekly and monthly building reports.

What's it like to be part of the team?

A culture where sharing ideas, supporting one another, and growing together is part of who we are. We believe in teamwork, trust, and continuous learning.

Training focused on your profile, with constant follow-ups and performance reviews every 6 months so you always know where you stand and where you’re headed.

Flexible working hours to help you manage your time effectively and adapt to your personal needs.

All our spaces feature terraces, rooftops (and even a pool!) to keep you inspired and help you recharge your batteries.

Free yoga, pilates, or HIIT sessions for the team, a sponsored football team, weekly running groups, and access to our gyms in every building.

Unlimited water, coffee, mate, and herbal teas. Recharge your energy your way with free breakfasts on Tuesdays and enjoy delicious meals at a reduced price in our canteen.

Participate in our volunteering and sustainability initiatives to give back to the community and the planet.

We celebrate our victories and get together every month to keep our team spirit alive.

And every Thursday, we join our #Aticcoworkers for afterwork drinks, because we also believe in enjoying the journey with #goodvibes.

Can you picture yourself here?

If you’re driven by creativity, collaboration, and purpose, you’ll feel right at home with us. Join the Aticco Team — and help us shape the future of work and life.