Commercial Customer Success Manager (m/f/d)

Much Consulting; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Sales commissions (uncapped)

Top insurance

Self-learning budget

State-of-the-art equipment

Job summary

much. Consulting is seeking a highly driven Commercial Customer Success Manager to own the sales pipeline for Managed Services and related subscriptions.

You will leverage your relationship-building skills to maximize renewals and identify upsell opportunities, collaborating with marketing and operations to deliver value. You have at least 2 years in Customer Success, Account Management, or B2B sales, with English fluency and German proficiency, and a degree.

Qualifications

• Relevant university degree.
• At least 2 years in Customer Success, Account Management or B2B Sales in IT/software/ERP.
• Sales mindset with ability to pitch solutions and close deals.
• Proactive, self-learner with pipeline management.
• Excellent communication to persuade customers via email or calls, English and German proficiency.

Responsibilities

• Own the sales pipeline of Managed Services and subscriptions.
• Drive renewals and identify upsell/cross-sell opportunities.
• Develop sales materials with marketing to support the process.
• Collect client feedback and translate into improvements and opportunities.
• Coordinate with operations to ensure seamless service delivery and growth.

Skills

Customer Success

Account Management

B2B Sales

Sales Pipeline

Communication Skills

English Proficiency

German Proficiency

Education

Relevant university degree

Job description

Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning.

We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine.

Become part of an international team of creative problem solvers and drive real revenue!

Our offer

Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.

Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast

Flexible working: We value results over hours — structure your work around your life

Competitive salary: you will receive an annual salary range between €32.000 and €42.000 / year

Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

Who you are

Relevant university degree

At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or ERP sectors

Sales and customer-centric mindset, with experience to pitch solutions and close deals

Proactive and self-learner, you create your pipeline of activities and learn quickly

Excellent communication skills to convince customers via email or in a call

Fluent in English (C2) and highly proficient in German (B2 or higher)

Your mission

Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products)

Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline)

Develop slide decks & sales materials in collaboration with marketing to help with sales process

Collect client feedback and turn it into actionable process improvements and sales opportunities

Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Ready to eliminate the boring?

much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.