Collections Agent | Miraflores

Adecco Recursos Humanos; Lisboa; Híbrido; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Adecco Recursos Humanos in Lisbon, Portugal, is hiring a Collections Agent for a hybrid role based in Miraflores, Algés. You will manage a portfolio of international clients, ensure timely payments, and follow up on overdue accounts while coordinating with SSC and subsidiaries.

Requirements include fluent English (C1), advanced Excel and SAP, 3+ years in cash collection, and strong finance knowledge with keen attention to detail.

Qualificações

• Fluent in English (C1).
• 3+ years of experience in cash collection or similar role (shared service center experience is a plus).
• Strong finance knowledge and attention to detail.

Responsabilidades

• Manage a portfolio of clients within an international setting.
• Ensure timely payments and follow up on overdue accounts.
• Handle customer complaints and forward them to the relevant subsidiaries.
• Retrieve missing accounting information via phone and email.
• Diplomatically negotiate and reinforce company policies.
• Maintain accurate records of interactions and complaints.
• Identify and propose solutions for customer account issues.
• Build strong relationships with internal teams (SSC & subsidiaries) and external contacts (clients).

Conhecimentos

Fluent English

Advanced Excel

Ferramentas

SAP

Descrição da oferta de emprego

Collections Agent – Hybrid | Miraflores, Algés

Are you fluent in English and have experience in cash collection? Do you want to work in a multinational environment with career growth opportunities?

Your Responsibilities

• Manage a portfolio of clients within an international setting
• Ensure timely payments and follow up on overdue accounts
• Handle customer complaints and forward them to the relevant subsidiaries
• Retrieve missing accounting information via phone and email
• Diplomatically negotiate and reinforce company policies
• Maintain accurate records of interactions and complaints
• Identify and propose solutions for customer account issues
• Build strong relationships with internal teams (SSC & subsidiaries) and external contacts (clients)

What We’re Looking For

• Fluent in English (C1)
• Advanced Excel & SAP skills
• 3+ years of experience in cash collection or a similar role (experience in a shared service center is a plus)
• Strong finance knowledge and attention to detail

What We Offer

• Hybrid work model
• Monday to Friday | 08:00 - 17:00
• 40h/week schedule
• Base Salary
• Meal Allowance: €10,46/day

Ready for this opportunity?