Collections Agent - Fr/Eng

Adecco Recursos Humanos; Lisboa; Híbrido; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

40h/week schedule

Meal allowance 9.60/day

Resumo da oferta

Adecco Recursos Humanos is seeking a French Collections Agent on a hybrid basis in Portugal. The role focuses on managing a portfolio of clients, ensuring timely payments, and resolving collection issues within an international environment.

Requirements include French (C1), English (B1), advanced Excel and SAP skills, and at least 3 years in cash collection or similar roles. Hybrid work and a structured schedule are offered.

Qualificações

• Fluent in French (C1).
• English at least B1 level.
• Advanced Excel and SAP skills required.
• 3 years in cash collection or similar role (SSC experience a plus).
• Strong finance knowledge and attention to detail.

Responsabilidades

• Manage a portfolio of clients within an international setting.
• Ensure timely payments and follow up on overdue accounts.
• Handle customer complaints and forward to subsidiaries.
• Retrieve missing accounting information via phone and email.
• Negotiate and reinforce company policies diplomatically.
• Maintain accurate records of interactions and complaints.
• Identify and propose solutions for account issues.
• Build relationships with internal teams (SSC & subsidiaries) and clients.

Conhecimentos

French (C1)

English (B1)

Excel

SAP

Ferramentas

SAP

Excel

Descrição da oferta de emprego

French Collections Agent Hybrid | Miraflores, Algés

Are you fluent in French and have experience in cash collection? Do you want to work in a multinational environment with career growth opportunities? Then this role is for you!

Your Responsibilities

• Manage a portfolio of clients within an international setting


• Ensure timely payments and follow up on overdue accounts


• Handle customer complaints and forward them to the relevant subsidiaries


• Retrieve missing accounting information via phone and email


• Diplomatically negotiate and reinforce company policies


• Maintain accurate records of interactions and complaints


• Identify and propose solutions for customer account issues


• Build strong relationships with internal teams (SSC & subsidiaries) and external contacts (clients)

What We Were Looking For

• Fluent in French (C1)


• English (B1)


• Advanced Excel & SAP skills


• 3 years of experience in cash collection or a similar role (experience in a shared service center is a plus) ( mandatory)


• Strong finance knowledge and attention to detail

What We Offer

• Hybrid work model


• Monday to Friday | 08H - 17H


• 40h/week schedule


• Base Salary 1.200


• Meal Allowance 9.60/day