Cloud Support & Automation Engineer — 24/7 On‑Call

Decskill; Portugal; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Decskill is seeking a Cloud Support Infrastructure Expert to join our IT operations in Portugal. You will provide production support for the WM IT Data Platform, handle L1/L2 incidents, and participate in a 24/7 rotation to meet SLA targets.

The role involves monitoring, troubleshooting across Linux environments, automating with Ansible and Terraform, and contributing to DR readiness and continuous improvement. Strong English and collaboration are essential.

Qualificações

• Strong Linux administration, CLI and Shell scripting.
• Proficiency in Python and/or Bash scripting.
• Experience with PL/SQL.
• Knowledge of Dynatrace and Kubernetes.
• Experience with Docker and Ansible.
• Experience with Terraform and CI/CD tools.
• Experience with public cloud platforms (IBM Cloud, AWS, Azure).
• Familiarity with ITIL practices and incident management.
• Experience in banking or core banking environments.
• Strong troubleshooting and production support skills.
• Excellent communication and team collaboration.

Responsabilidades

• Provide production support for WM IT Data Platform applications and tools.
• Handle L1/L2 incidents and service requests in a production environment.
• Participate in a 24/7 support rotation, including shifts, on-call, weekends, and public holidays.
• Meet defined SLA/SLO targets for incidents and service requests.
• Escalate risks, critical issues, and management concerns promptly.
• Monitor application health, service availability, and performance.
• Analyze logs across systems to identify and resolve issues.
• Troubleshoot across Linux environments and banking apps.
• Drive continuous service improvements for reliability and availability.
• Create and maintain support documentation and knowledge articles.
• Train and mentor teams on Ansible, Docker, and Kubernetes.
• Participate in Disaster Recovery and Live Play activities.
• Support business continuity and production readiness initiatives.
• Collaborate with development and global APS teams for stability.
• Contribute to operational excellence and MTTR/MTTD reduction.

Conhecimentos

Linux administration

Shell scripting

Python

Bash scripting

PL/SQL

Kubernetes

Docker

Ansible

Terraform

CI/CD tools

Jenkins/Travis/Concourse

Cloud platforms (IBM AWS Azure)

ITIL practices

Monitoring/log analysis

L1/L2 support

Troubleshooting

Formação académica

Bachelor or equivalent in IT or related field

Ferramentas

Dynatrace

K8s

Terraform

Ansible

Descrição da oferta de emprego

Decskill is seeking a Cloud Support Infrastructure Expert to join our IT operations in Portugal. You will provide production support for the WM IT Data Platform, handle L1/L2 incidents, and participate in a 24/7 rotation to meet SLA targets.

The role involves monitoring, troubleshooting across Linux environments, automating with Ansible and Terraform, and contributing to DR readiness and continuous improvement. Strong English and collaboration are essential.