Cloud Platform Support Engineer - 24/7 On-Call

Caixa Mágica Software; Portugal; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Training in latest technologies

Team events and company outings

Coffee, fruits and snacks

Resumo da oferta

Caixa Mágica Software is seeking an experienced Application Support professional to manage incidents, service requests and 24/7 on-call rotations for Data platform applications.

Role emphasizes Linux, scripting, and automation with Ansible/Terraform, plus cloud experience in IBM Cloud/AWS/Azure. DR/live play activities integration and service quality improvements in a banking environment are key.

Qualificações

• Master's degree in computer science or computer engineering.
• 5+ years of IT Operations or Software Engineering experience.
• At least 2+ years hands-on experience with a Cloud provider (IBM/AWS/Azure/Google).
• At least 2+ years hands-on experience with Ansible/Docker.
• Experience with Red Hat Enterprise Linux Automation with Ansible (RH294) and DO374 is a plus.
• English is mandatory.

Responsabilidades

• Provide Application Production support for Data platform applications and tools.
• Capability to analyze system / middleware / application logs and identify potential issues.
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and Terraform scripts to automate provisioning, configuration, and deployments.
• Assist & train other ops profiles on Ansible, Docker and Kubernetes.
• Escalate timely to the divisional lead on possible risks, escalation matters and management issues.
• Adhere to Service Level objective target for the incidents and requests.
• Review and create application Support knowledge articles.
• You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays).
• Participate and support bank's DR/Live play activities.
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes.
• Risk Mitigation - By enforcing production-readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.
• Customer Confidence - High-availability services and transparent communication to develop the relationship with Wealth Management Business.
• Team player & collaborator - Close partnership with development team members and other APS team members globally to manage a stable production platform for the business

Conhecimentos

Linux

Shell scripting

Python

CI/CD

Kubernetes

Docker

Ansible

Terraform

Cloud platforms

ITIL

English

Formação académica

Master's degree in Computer Science or Engineering

Ferramentas

Jenkins

Travis CI

Concourse

Ansible

Terraform

Docker

Kubernetes

Red Hat Enterprise Linux

Descrição da oferta de emprego

Caixa Mágica Software is seeking an experienced Application Support professional to manage incidents, service requests and 24/7 on-call rotations for Data platform applications.

Role emphasizes Linux, scripting, and automation with Ansible/Terraform, plus cloud experience in IBM Cloud/AWS/Azure. DR/live play activities integration and service quality improvements in a banking environment are key.