Cloud Infrastructure & Automation Specialist

Decskill; Lisboa; Presencial; EUR 55 000 - 90 000; Tempo integral

Resumo da oferta

Decskill is seeking a Cloud Support Infrastructure Expert to provide production support for data platform applications, handle L1/L2 incidents, and participate in a 24/7 rotation. The role emphasizes Linux admin, scripting, Kubernetes, Docker, Ansible, and Terraform expertise within a banking-context environment.

The ideal candidate will automate tasks, maintain documentation, and contribute to DR and business continuity efforts while collaborating with global teams.

Qualificações

• Proficient in Linux administration, CLI, and Shell scripting.

Responsabilidades

• Provide production support for WM IT Data Platform applications and tools.
• Handle L1/L2 incidents and service requests in a production environment.
• Participate in a 24/7 support rotation, including shifts, on-call, weekends, and public holidays.
• Meet defined SLA/SLO targets for incidents and service requests.
• Escalate risks, critical issues, and management concerns to the divisional lead in a timely manner.
• Monitor application health, service availability, and performance.
• Analyze system, middleware, and application logs to identify and resolve issues.
• Perform troubleshooting across Linux-based environments and banking applications.
• Drive continuous service improvements to enhance reliability and availability.
• Develop and maintain Ansible playbooks.
• Build and maintain Terraform scripts for infrastructure provisioning and deployments.
• Automate operational tasks, configurations, and deployment processes.
• Create, review, and maintain application support documentation and knowledge articles.
• Participate in and validate knowledge transfer sessions delivered by development teams.
• Train and mentor operations team members on Ansible, Docker, and Kubernetes.
• Participate in Disaster Recovery (DR) and Live Play activities.
• Support business continuity initiatives and ensure production readiness.
• Work closely with development teams and global APS teams to maintain a stable production environment.
• Contribute to operational excellence and continuous improvement initiatives.
• Help reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Support production readiness, compliance, and operational Risk mitigation.

Conhecimentos

Linux admin

Python

Bash scripting

Kubernetes

Docker

Ansible

Terraform

CI/CD/tools

Jenkins/Travis/Concourse

Public cloud

ITIL

L1/L2 support

Banking domain

English proficiency

Ferramentas

Dynatrace

IBM Cloud

AWS

Azure

Descrição da oferta de emprego

Decskill is seeking a Cloud Support Infrastructure Expert to provide production support for data platform applications, handle L1/L2 incidents, and participate in a 24/7 rotation. The role emphasizes Linux admin, scripting, Kubernetes, Docker, Ansible, and Terraform expertise within a banking-context environment.

The ideal candidate will automate tasks, maintain documentation, and contribute to DR and business continuity efforts while collaborating with global teams.