Cloud CCaaS Support Engineer

ujet.cx

Porto

Hybrid

EUR 30,000 - 35,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision

401(k) plan

Wellness benefits

Career growth opportunities

Job summary

UJET is seeking a Customer Support Engineer to join our hybrid Porto team. You will own complex customer issues from intake to verified resolution, including impact assessment and communication with customers and engineers.

You will diagnose problems via logs, SQL, APIs, and cloud tools, and you will safely implement approved production changes with rollback procedures. You will also coordinate high‑severity incidents across Engineering, SRE, Product, and telecom providers, and contribute to

Qualifications

Demonstrated ability to methodically troubleshoot complex technical problems across multiple systems.
Strong written and verbal communication to explain findings to customers and engineers.
Experience interpreting logs, API responses, and network behavior; SQL and cloud observability preferred.

Responsibilities

Own complex customer issues from intake through verified resolution and communication.
Diagnose issues using logs, APIs, dashboards, and internal tools.
Safely execute production changes following documented procedures.
Create actionable escalations with steps, evidence and customer impact; monitor defects.
Participate in on‑call rotations as a first technical responder for interruptions.
Coordinate incident responses with Engineering, SRE, Product and providers.