Developer Platform Support Engineer (Hybrid) – Lisbon

Cloudflare, Inc.

Lisboa

Hybrid

EUR 37,000 - 51,000

Full time

8 days ago

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Job summary

Cloudflare, Inc. is hiring a Technical Support Engineer for the Developer Platform. The role focuses on assisting customers with complex issues across Workers, Pages, KV, and related tech while engaging with the Technical Operations team that runs Cloudflare’s global network.

You will learn the inner workings of Cloudflare technology and internet protocols, providing top-tier support through email, live chat, phone, and video meetings from Lisbon, Portugal in a hybrid setup.

Qualifications

You are familiar with Developer Platform products.
You have experience in a customer-facing role.
You can solve HTTP, DNS and other networking problems.
You understand how the Internet works.
You thrive when resolving tickets in a support role.
You communicate well across email, chat, phone and virtual meetings.
You are a motivated self-starter looking to expand your skills.

Responsibilities

Provide support on Cloudflare’s Developer Platform products (Workers, Pages, KV, etc.).
Collaborate with customers to resolve technical issues and tickets.
Handle inquiries through multiple support channels with a customer-first approach.