Claims Administrative Assistant – Dutch Speaker

WTW; Lisboa; Hybride; EUR 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Hybrid & flexible working

Competitive salary

Global exposure

Career growth

Collaborative culture

Team & corporate events

Résumé du poste

WTW, a leading advisory, broking, and solutions company, operates a Lisbon Regional Delivery Center with a strong global team. We are seeking an administrative claims support role to assist Dutch and English-speaking claims handlers in The Netherlands from Lisbon.

This hands-on role focuses on accurate record-keeping, documentation, and process support within established procedures. Your responsibilities include registering claims, processing settlements, and maintaining correspondence while

Qualifications

• Bachelor's or Master's degree preferred.
• Fluency in Dutch and good English.
• Accurate with strong attention to detail.
• Familiar with MS Office and standard procedures.
• Able to work under established guidelines.

Responsabilités

• Register new claims and maintain claim records in systems.
• Process settlements and payments per handler instructions.
• Obtain insurer approvals and prepare settlement documents.
• Upload and maintain claim documentation and correspondence.
• Support claims handlers with administrative inquiries.
• Update and close claim files per handler instructions.
• Forward required documentation to Finance.
• Provide general administrative support to claims handlers.

Connaissances

Dutch fluency

English proficiency

MS Office

Attention to detail

Strong organization

Team player

Formation

Bachelor's degree

Outils

CRM software

Description du poste

Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

The role will provide claims administration support to claims handlers in The Netherlands. Working from the Lisbon Regional Delivery Hub, you will maintain accurate claim records, organise documentation and support administrative correspondence and follow-ups in line with established procedures and the claims handlers’ instructions. This is an administrative support role, not a claims handling role; claims assessment and settlement decisions remain with the responsible claims handlers. Your responsibilities will include:

• Registering new claims and maintaining claim records in various systems.
• Processing settlements and payments in line with claims handler instructions.
• Obtaining insurer approvals and preparing settlement documentation.
• Uploading and maintaining claim documentation and correspondence.
• Supporting claims handlers with administrative claim related queries.
• Updating and closing claim files in accordance with handler instructions.
• Forwarding required documentation to Finance.
• Providing general administrative support to claims handlers.

Qualifications

What You’ll Bring

• A Bachelor’s or Master’s degree is preferred.
• Excellent written and verbal communication skills.
• Fluency in Dutch and a good command of English.
• A high level of accuracy and strong attention to detail.
• The ability to work accurately whilst adhering to established guidelines, procedures and systems.
• A positive, proactive and solution-oriented attitude.
• Strong organisational skills, with a structured and methodical approach to work.
• Good working knowledge of Microsoft Office applications.
• A strong team player with excellent interpersonal skills.
• Knowledge of the insurance industry and experience in claims administration or insurance operations would be advantageous.
• A willingness to learn, develop new skills and embrace new challenges.

What’s in it for you?

At WTW, you’ll join a motivating and dynamic team in an exciting, fast-growing European capital. Here’s what we offer:

• Hybrid & flexible working – Choose between working from home or the office with flexible hours.
• Competitive salary – Attractive, performance-based remuneration.
• Global exposure – Work with international clients in a world-renowned consultancy.
• Career growth – Fast-track your development with hands‑on experience, on-the-job learning, and specialized training.
• Collaborative culture – Work in a collegial, dynamic, and supportive team environment.
• Team & corporate events – Celebrate successes and foster a strong community.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey.

WTW is an equal opportunity employer.