Catalan-Speaking CES Advisor (Remote)

Nestlã©; Portugal; Remote; EUR 18,000 - 24,000; Full time

Job summary

Nestlé is seeking a CES Advisor fluent in Catalan and English to provide remote customer support from Portugal. You will respond to queries via phone, email, and social channels, identify needs, and update internal databases with consumer requests.

The role emphasizes adapting tone across brands, documenting feedback, and contributing to FAQs, with a focus on timely resolution and high-quality service.

Qualifications

• Fluent spoken and written Catalan and English.
• Experience in customer support is a plus, not mandatory.
• Familiarity with CRM systems is beneficial.
• Ability to adapt tone across brands and channels.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer queries via phone and written channels (including social media).
• Identify customer needs and assist with feature usage.
• Log and update internal databases with consumer requests.
• Share feature requests and workarounds with stakeholders.
• Inform customers about new features and campaigns.
• Follow up to ensure issues are resolved.
• Gather feedback and contribute to FAQs and knowledge base.

Skills

Catalan language

English language

Customer support

CRM systems

Tools

CRM systems

Job description

Nestlé is seeking a CES Advisor fluent in Catalan and English to provide remote customer support from Portugal. You will respond to queries via phone, email, and social channels, identify needs, and update internal databases with consumer requests.

The role emphasizes adapting tone across brands, documenting feedback, and contributing to FAQs, with a focus on timely resolution and high-quality service.