Ces Advisor - Catalan Speaker

Nestlã©; Portugal; Remote; EUR 18,000 - 24,000; Full time

Job summary

Nestlé is seeking a CES Advisor fluent in Catalan and English to provide remote customer support from Portugal. You will respond to queries via phone, email, and social channels, identify needs, and update internal databases with consumer requests.

The role emphasizes adapting tone across brands, documenting feedback, and contributing to FAQs, with a focus on timely resolution and high-quality service.

Qualifications

• Fluent spoken and written Catalan and English.
• Experience in customer support is a plus, not mandatory.
• Familiarity with CRM systems is beneficial.
• Ability to adapt tone across brands and channels.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer queries via phone and written channels (including social media).
• Identify customer needs and assist with feature usage.
• Log and update internal databases with consumer requests.
• Share feature requests and workarounds with stakeholders.
• Inform customers about new features and campaigns.
• Follow up to ensure issues are resolved.
• Gather feedback and contribute to FAQs and knowledge base.

Skills

Catalan language

English language

Customer support

CRM systems

Tools

CRM systems

Job description

CES Advisor - Catalan Speaker

Location: Remote (Portugal)

Company: Nestlé Business Solutions (NBS)

100% remote: 5 days a week - Monday to Friday - 8am to 7pm (rotating shifts)

Languages: Native/Near native Catalan and fluent English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally‑savvy, with an entrepreneurial mindset, and who can flourish in a fast‑paced, dynamic environment.

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

• Respond to customer queries via phone and written channels (including social media) ina timelyandaccurateway

• Identifycustomer needs and help customers use specific features

• Encoding internal databases with information about consumers' requests

• Share feature requests and effective workarounds with relevant stakeholders

• Inform customers about new features,functionalitiesand campaigns

• Follow up with customers to ensure their issues are resolved

• Gather consumers' feedback and complete a FAQ database and knowledge-based documents

• Treat serious and sensitive consumer contacts following the specific guidelines

• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

• Redirect consumer questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Fluent Spoken and Written Knowledge in Catalan and English

• Ability to adapt tone of voice todifferent brandsand written channels

• Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory

• Customermanagementorientation

• Familiarity with Nestlé industry is a plus

• Understanding of how CRM systems work is also a plus

• Excellent communication and problem-solving skills

• Multi-taskingabilities

• Attention to detail

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work‑life balance. Joining us will bring you:

• Development ofexpertisein Nestlé’s Shared SolutionsBusiness

• Immersion in a culturally diverse team

• Local andinternationalexposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Mealallowancecard

• FlexBenefits -atNBSyou canchoosewhat benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop withspecial discountsfor employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career